01/15/2023 - Initial Draft - BV
2/27/2023 - Finalized - BV
10/7/2024 - Android 13 & RFD40 FW Updated / Columbus - Crew & Austin - AFC Added - BV
03/27/2026 - Updates Approved OS 13.45.15-U02 fix device reset stuck screen issue - BV
Levy - Tampa Bay - Rays and Rowdies
Crypto.com - LA - Lakers Sparks & Kings
Columbus - Crew
Austin - AFC
The Location is important when providing the staging profile for the new device.
Log into Zero Touch using the following login information below:
User name: zt.admin@sstid.com
Password: Mdm4Life@
Select Devices on the left side
Select + Add device on top right corner
Enter customer name and select Rank + Rally | 1558679023
Select Wi-Fi only
Select zebra technologies for Manufacture and tc52ax for Model
Copy paste or scan the serials to register (separate each serial with a new line, space, colon, or comma)
Select Add > # device added will appear > select Done
Access the customer portal to access Rank + Rally and configurations.
In the far-left corner, select the drop-down that is indicated by the blue arrow
Search for Rank + Rally and select
Configurations page will load > Select Devices on far left
Under Search for devices > Enter the serial number > Select serial from Choose an identity drop-down > Select Search
Update the Configuration drop-down to the site configuration
Levy - Tampa Bay - Rays and Rowdies = RR-TampaBay
Crypto.com - LA - Lakers Sparks & Kings = RR-LA
Columbus - Crew = RR-Columbus
Austin - AFC = RR-Austin
You will then be prompted to update this device > Select Update
You can now begin Device setup, OS load, and staging the device.
Install Exoskeloton on TC52AX
Install microSD card with package files
Purchased microSD cards shipping with the device
Install eConnex adapter to RFD40
Remove RFD40 cover
Remove plastic around top
Install eConnex with screws
Insert battery into RFD40 - NOTE - Connect the RFD40 to USB C charger as firmware update needs to be at least 20%
Load the micro SDCard with the approved full OS update and factory reset package.
Unbox device
Lift the access door.
Slide the microSD card holder to the unlock position.
Lift the microSD card holder.
Insert the microSD card into the card holder door ensuring that the card slides into the holding tabs on each side of the door.
Close the microSD card holder and lock into position.
Re-install the access door.
Insert the battery, bottom first, into the battery compartment in the back of the device.
Press the battery down until it snaps into place.
Press and hold both power & PTT key
Release the keys after vibration and Zebra logo appears
Android Recovery menu will boot up
Load OS package HE_FULL_UPDATE_13-45-15.00-TG-U02-STD-HEL-04.zip
Volume key down to move highlight
Select with Power Key Apply upgrade from SD card
Select HE_FULL_UPDATE_13-45-15.00-TG-U02-STD-HEL-04.zip
After Install Complete > Select with Power key Reboot system now
Insert TC52AX on RFD40 eConnex adapter and power on Device
Slide in TC52AX with exoskeleton top end first and press down from bottom end to snap in
Tap 8 times on the Hi there screen > Camera will open
Scan the QR code for enrollment with camera
This device belongs to your organization will appear > Select next
Getting ready for work setup... will appear for up to 30 seconds
Let's set up your work device will appear > Select Accept & continue
This device isn't private will appear > Select Next
Scroll up on Google Services > Select Accept
MobiControl will come up and begin enrollment > Select RETRY if needed
Tap Google Play Account acknowledgement from the agent
MobiControl will begin staging
On computer: open browser > click link to go to MobiControl and login
https://rankandrally.identity.soti.net/
user: tech@sstid.com
password: R@nkR@lly24
Select MobiControl-A0018586 application
Enrolled devices will fall in \\Rank + Rally\{SITE-NAME-GROUP} example: Tampa Bay Rays and Rowdies
Click on the matching device name > select RENAME button (top right pencil icon)
The naming of the device when enrolled is set to %MODEL%-%AUTONUM%-%SERIALNUMBER% example: TC52AX-00001-24005524205202
Update the %AUTONUM% value to the next available sequential numbering > first enrolled unit as 00001, second 00002, etc
Select RENAME > press the refresh icon with the red dot > Device name will show updated in the web console
Select ESC X on right corner to close the device details
Select the CONFIGURATIONS tab > Confirm 4 Profiles Installed & Scroll down to confirm APP POLICIES assigned
On the device, the RANK + RALLY lockdown appears > Unloxk device with Lock PIN barcode
PIN Code: 2580
Press and Hold the triangle BACK button > Select Administrator > scan the exit password > Select OK
Press circle HOME
Swipe up > select Settings app
Select Network & internet > select Wi-Fi > scroll up select Saved Networks > confirm R+R SITE SSID is listed > press BACK three times
\\Rank + Rally\Tampa Bay Rays and Rowdies: SSID = POS_Wifi
\\Rank + Rally\LA - Lakers Sparks & Kings: SSID = [CURRENTLY NOT CONFIGURED - NONE]
\\Rank + Rally\Columbus - Crew: SSID = Stadium-Private
\\Rank + Rally\Austin - AFC: SSID = LVYP-VN
Select Apps & notifications > Select Advanced > select Special app access
Select Modify system settings > Select MobiControl > switch toggle ON > press back twice
Select Notification access > switch toggle ON for MobiControl > select ALLOW > press circle Home
Swipe up > open MobiControl agent app
Press and hold back button > select User Mode
Open the Play Store and confirm all apps installed / updated
Open the 123RFID App > connect RFD40
Connection will complete
Set region to United States
Select Next
select Finish
Update the RFD40 firmware
Select hamburger menu
Select Firmware Update from navigation
Select SELECT FIRMWARE
In the TC52AX folder scroll down and select the SAAFKS00-007-R00 file
Select UPDATE Firmware
After update completed, the reader will reconnect
Set Region to United States
Select Finish
Select Firmware update again to confirm the version SAAFKS00-007-R00
Test RFID Reads
Select RFID middle option
Press the top gun trigger to read tags
Select Recent apps button and swipe app up to close 123 RFID app
Remove device by pulling up bootom half and sliding unit out
Open i360pro to login and sync data then log out
Select Continue with retailcloud
Scan Username, password, and company based on site:
TAMPA for Levy - Tampa Bay - Rays and Rowdies
CRYPTO for Crypto.com - LA - Lakers Sparks & Kings
AFC for Austin - AFC
CREW FOR Columbus - Crew
Login
Select menu > Integrations > Select Sync ACC by site name
Logout
On device lockdown > scroll up and confirm device rename appears
Power down device > remove battery
Logout SOTI once completed with updating device names
Login to Rank + Rally
Access MobiControl
Select site group for the order
Search for staged device serials from work order
Confirm Device Details
OEM Version = 13-45-15.00-TG-U02-STD-HEL-04
Confirm Configuratuons Installed
QA Completed
Lock PIN
Lockdown Admin Pin
i360pro Username
i360pro Password
TAMPA - i360pro Company
CRYPTO - i360pro Company
AUSTIN - i360pro Company
COLUMBUS - i360pro Company
i360pro Password 10.11.2024 - CREW & AUSTIN