Office Depot Retail - TC53E REX Staging

TC53E - REX Staging Process

*** The device obtained should've been pulled from the spare pool. If so, this device should already be at a state where staging can begin. STILL CHECK THE FOLLOWING: OS Version = 13-15-17.00-TG-U04. The device boots to a blue "HI There" screen. ***  

Check for Zero Touch Enrollment:

1. Login to Zero Touch reseller portal (https://enterprise.google.com/android/zero-touch/resellers/1036920028/devices). Link must be opened in "Incognito" mode.

   • • Email: zt.admin@sstid.com

     • Password: Mdm4Life@@

2. Select "Devices" option on the left and in the search bar scan or type the serial number. 

   • • If the search results do not show the serial number, select the "Devices" option on the left again and continue following the next steps. 

     • If the search results does show the serial number, skip this section and continue to the "How to install a Micro SDCard" section

3. Select + Add device on top right

4. Select Office Depot - Retail | 1521265367 in customer name

5. Select Wi-Fi only

6. Type the following in each field:

   • • Manufacturer: zebra technologies

     • Model: tc53e

     • Serial numbers: **The serial number**

7. Once complete, select the "Add" button.

The device is now registered. Proceed to the "How to install a Micro SDCard" section.

How to install a Micro SDCard

1. Follow the illustration below. Office Depot requires a Micro SDCard to be inserted into the TC53E.

   1. • • The SDCard required needs to be blank.

Once complete, proceed to the "Device Check" section.

Device Check

Check for both hardware and software issues before continuing. Check the following: 

Battery and Power 

• Power On/Off: Ensure the device can power on and off normally. 

• Charge Test: Put the device in a cradle to confirm it charges properly. 

Physical Inspection

• Screen Condition: Check for cracks, dead pixels, or touch responsiveness issues.

• Buttons: Ensure all buttons (power, volume, etc.) are functional.

• Ports: Inspect the charging port, headphone jack, and any other external connectors for damage.

• Device Housing: Look for any physical damage to the casing that might indicate a fall or water damage. 

Connectivity

• Wi-Fi: Test the device’s ability to connect to Wi-Fi.

• Barcode Scanning: Test the barcode scanner with various barcode types.

Once the device check is complete, be sure to get the device back to the "Hi There" screen if bypassed. Use the barcode below. 

Staging is complete. Proceed to the Retail RMA Fulfillment Process.