Sonny's Direct - MC93 REX Staging (Distribution)

**Process use files found on shared drive at Technical Services\Customer Files\Sonny's Direct\Staging** 

MC93 - Staging Process

Important: When an RMA is opened for Sonny’s, check the location that the RMA was opened for. The Location is important when providing the staging profile for the replacement device.

Zero Touch Registration

1. Login to Zero Touch reseller portal

   1. • Email: zt.admin@sstid.com

      • Password: Mdm4Life@@

2. Select the "Devices" option 

3. Select + Add device on top right

4. Select Sonny's Direct | 1397389805 in customer name

5. Select the "Serial number" option

6. Type the following in each field:

   1. • Manufacturer: zebra technologies

      • Model: mc93

      • Serial numbers: **The serial number**

Proceed to the "Zero Touch Customer Configuration Assignment" section

Proceed to the  "Load Approved OS" section 

Load Approved OS

As of 7/24/25 - Approved OS load = 10-16-10.00-QG-U106

Barcodes referenced in these steps can be found below this section.

1. Power on Device

2. On "Hi There" screen:

   1. • Scan the "10-16-10.00-QG-U00" barcode from the designated profile (found below). 

      • Allow the StageNow application to launch.

3. Downloading of the OS base package will begin.

   1. • After the download completes, the device will attempt to downgrade the device.

      • To check the update status, pull down the notification panel from the top of the screen and you will see "Zebra System Services OS Update is working now 1%...". This can take up to 5 minutes

      • The device will display "OS Update is Completed Device will be rebooting in 15 seconds" when complete. 

      • Once the process is complete, the device will reboot, finalize the OS update, and factory reset, returning you to the "Hi There" screen.

4. On "Hi There" screen:

   1. • Scan the "10-16-10.00-QG-U106" barcode from the designated profile (found below). 

      • Allow the StageNow application to launch.

      • Scan all remaining profile barcodes.

5. Downloading of the OS base package will begin.

   1. • After the download completes, the device will attempt to upgrade the device.

      • To check the update status, pull down the notification panel from the top of the screen and you will see "Zebra System Services OS Update is working now 1%...". This can take up to 5 minutes

      • The device will display "OS Update is Completed Device will be rebooting in 15 seconds" when complete. 

      • Once the process is complete, the device will reboot, finalize the OS update and reboot the device back to the home screen.

6. Open the StageNow application and scan the "Factory Reset" barcode.

   1. • Once the process is complete, the device will factory reset, returning you to the "Hi There" screen.

Proceed to the "Staging" section 

Staging

Barcodes referenced in these steps can be found below this section.

Initial Setup and Enrollment

1. Power on the device. At the "Hi There" screen, select Start.

2. Connect the device to the SST Guest Access Wi-Fi network.

3. The device will automatically check for updates. Note: This process may take a few minutes.

4. Proceed through the initial Android setup screens by selecting Next or Accept & Continue as prompted.

5. On the Google Services page, scroll to the bottom and select Accept.

6. The home screen will appear, and the SOTI MobiControl app will launch automatically to begin enrollment.

   • • If a Google Account creation notification appears, tap to acknowledge it.

7. Once the device is enrolled, it will enter a lockdown mode.

Administrator Configuration and Verification

1. From the lockdown screen, press and hold the square Back button to open the MobiControl menu.

2. Select Administrator.

3. Scan the appropriate Administrator password barcode for the device's configuration.

   • • Note: Choose the correct barcode (carwash or sonnys) based on the site or device requirements.

4. Press the circular Home button, swipe up, and open Settings.

5. Navigate to Network & Internet > Wi-Fi. Select Saved Networks and confirm the production network SEIwh is listed. Navigate back to the main Settings screen.

6. Navigate to Apps & Notifications > Advanced > Special app access.

7. Select Modify system settings, find MobiControl, and turn its toggle switch On. Press Back twice.

8. Select Notification Access, turn the toggle switch On for MobiControl, and select ALLOW.

9. Press the Home button. Swipe up and open the Play Store.

10. Confirm the Microsoft Remote Desktop app is installed (if not, press Install).

11. Press the Home button. Swipe up and open the MobiControl app.

12. Select the Profiles tab and verify all profiles show a status of Installed.

Final Application Setup and Completion

1. Press and hold the Back button to open the MobiControl menu and select User Mode.

2. The Remote Desktop app will launch. Swipe up if needed and select Accept.

3. In the top-right corner, select the + (plus) icon, then choose Add PC.

4. In the PC NAME field, scan the IP address barcode for the target PC.

5. Select SAVE in the top-right corner.

6. Press the Home button to return to the main lockdown screen.

7. Power down the unit. The staging process is complete.

Staging is complete. please go back to the RMA Fulfillment SOP and continue the fulfillment process.

QA

1. Power on device

2. Remote Desktop will start up > Confirm 10.53.19.12 listed as PC > Press circle Home

3. Press and hold back button > Select Administrator > scan password barcode: carwash OR sonnys

4. Select Home circle > swipe up > open Settings

5. Select Network & Internet > WiFi

6. Scroll down > Select Saved Networks

7. Confirm WiFi name SEIwh is listed > press back 3 times

8. Select Apps & Notifications > Advanced > Special app access

9. Select Modify system Settings > MobiControl >  Confirm toggle on > press back twice

10. Select Notification Access > Confirm toggle on for MobiControl > press Home circle

11. Swipe up > Open Play Store

12. Select Remote Desktop > Confirm installed > Press Home circle 

13. Swipe up > Open MobiControl app

14. Select Profiles > Confirm all show Installed

15. Press and hold the back button > Select User Mode

16. Power down unit and confirm screws were replaced on keypad and latches