Office Depot Supply Chain - ET40 Compliance REX Staging

ET40 - Staging Process

*** The device obtained should've been pulled from the spare pool. If so, this device should already be at a state where staging can begin. STILL CHECK THE FOLLOWING: OS Version = 13-33-14.00-TG-U00. The device boots to the "HI There" screen. *** 

Check for Zero Touch Enrollment (Reseller Portal)

1. Login to Zero Touch reseller portal: https://enterprise.google.com/android/zero-touch/resellers/1036920028/devices. Link must be opened in "Incognito" mode.

   1. • Email: zt.admin@sstid.com

      • Password: Mdm4Life@@

2. Select "Devices" option on the left and in the search bar scan or type the serial number. 

   1. • If the search results do not show the serial number, select the "Devices" option on the left again and continue following the next steps. 

      • If the search results show the serial number, skip this section and continue to the "Device Configuration and Enrollment"

3. Select + Add device on top right

4. Select Office Depot - Supply Chain | 1298487371 in customer name

5. Select Wi-Fi only

6. Type the following in each field:

   1. • Manufacturer: zebra technologies

      • Model: et40

      • Serial numbers: **The serial number**

7. Select Add

Proceed to the "Check for Zero Touch Enrollment (Customer Portal)" section

Check for Zero Touch Enrollment (Customer Portal)

1. Navigate to the Zero Touch customer portal

   • • https://enterprise.google.com/android/zero-touch/customers/1400236169/configurations#a=652733522&p=configurations-page

2. Update the device configuration for each device. 

   • • Select the the field that contains a magnifying glass (to the left of the page)

       1. • A drop down with many options should appear

     • Select "Office Depot - Supply Chain" 

     • Select Devices on the left 

     • Search the serial number 

     • Select Edit

     • Select configuration name OD_WFM-TimeClock_AE_WorkManaged

     • Select Save

3. Select Save

Proceed to the "Load Approved OS - Android 13 Build" section

Proceed to the "Staging - SOTI Enrollment" section once the factory reset is complete

Staging - SOTI Enrollment 

1. On Hi There screen, select Start

2. Connect to WIFI

3. Accept prompts for Zero Touch Enrollment

   • • This device belongs to your organization will appear > Select next

     • Getting ready for work setup... will appear for up to 30 seconds

     • Let's set up your work device will appear > Select Accept & continue

     • This device isn't private will appear > Select Next

     • Scroll up on Google Services > Select Accept

     • MobiControl will come up and begin enrollment > Select RETRY if needed

     • Tap Google Play Account acknowledgment from the agent

     • Tap agent requested pending actions:

       • • Give Modify System Settings permission > Select SOTI MobiControl > Switch toggle ON for Allow modifying system settings

         • back twice

         • Give Notification Access permission > Select SOTI MobiControl > Switch toggle ON for Allow notification access > Select Allow

         • back twice

         • Enable App permissions Manually if Missed- Navigate Android Settings > App & notifications > Advanced > Special app access

4. MobiControl will begin staging

5. Login to OD SOTI MobiControl 

   • • Username: sst-rex

     • Password: Strategic3325!!@

6. Navigate to the \\My Company\US Time Clocks - WFM\ New enrolled units will appear online 

7. Select Device and move to the appropriate site Tablets group 

   • • Example: for an order for 5910 Newville > drag and drop device into: \\My Company\US Time Clocks - WFM\5910-3010-3082 - Newville

8. Select each staged device in the device group > send action Rename > name the first device {4 digit site#}-WFM-{next available number example 00021}-ET40-AE > and select Rename. 

9. Select each device and confirm:

   • • Device Details Tab - OEM Version = 13-33-14.00-TG-U00-STD-GSE-04

     • Configuration Tab - All Profiles status = Installed

10. Enter Admin mode

11. Navigate Android Settings > App & notifications > Advanced > Special app access 

    • • Give Modify System Settings permission > Select SOTI MobiControl > confirm Allowed

      • Give Notification Access permission > Select SOTI MobiControl > confirm Allow

12. Navigate Android Settings  > Network and Internet > WiFi > Saved Networks > confirm 2 networks are saved: WIFI_SC_BSD

    • • If missing, navigate to Configurations in SOTI Device Details 

      • Revoke Profile: US-OD WIFI - AE Work Managed - ET

      • Check-In unit

      • Install Profile: US-OD WIFI - AE Work Managed - ET

      • Confirm Installed and check saved networks to confirm

13. Navigate Android Settings  > Network and Internet > Ethernet confirm switched Off

    • • If On, force package reinstalltion of DisableEthernet_mx13.1 package from A13 - WFM - Base Build - US ONLY - AE Work Managed build.

14. Open DataWedge and confirm all 10 profiles ending in Korber are available

    • • If missing, navigate to Configurations in SOTI Device Details 

      • Revoke Profile: Datawedge Configuration - WFM - AE Work Managed - A13

      • Check-In unit

      • Install Profile: Datawedge Configuration - WFM - AE Work Managed - A13

      • Confirm Installed and check Datawedge app profiles

15. Open Google PlayConfirm all apps are Installed

    • • If not installed, select the app and press Install

16. Send script to Enter User Mode and if applicable close Remote Control 

17. Open each site link and confirm the web page loads > tap into the enter badge field > confirm the number keypad comes up.

    • • If missing, navigate to Configurations in SOTI Device Details 

      • Revoke Profile: A13 - WFM - Set NumKB

      • Check-In unit

      • Install Profile: A13 - WFM - Set NumKB

      • Confirm number keyboard comes up.

18. Confirm the tablet is locked to portrait mode with the scan engine pointing down and turn the screen to confirm it does not auto-rotate

    • • If rotating, force package reinstallation of Enable Portrait Mode package from A13 - WFM - Base Build - US ONLY - AE Work Managed build.

      • Confirm auto-rotate off and locked portrait mode.

19. Power down device

Staging is now complete, please go back to the Supply Chain RMA Fulfillment SOP and continue the fulfillment process.

QA

Follow the steps per device QA

1. Login into Office Depot SOTI and select SITE group 

2. Power on a unit 

3. Confirm Check-In

4. Select Configurations and confirm all profiles are installed

5. Remote Control into device if remote > Send script to Enter Admin Mode

6. Navigate Android Settings > App & notifications > Advanced > Special app access 

   • • Give Modify System Settings permission > Select SOTI MobiControl > confirm Allowed

     • Give Notification Access permission > Select SOTI MobiControl > confirm Allow

7. Navigate Android Settings  > Network and Internet > WiFi > Saved Networks > confirm 2 networks are saved: WIFI_SC_BSD

   • • If missing, navigate to Configurations in SOTI Device Details 

     • Revoke Profile: US-OD WIFI - AE Work Managed - ET

     • Check-In unit

     • Install Profile: US-OD WIFI - AE Work Managed - ET

     • Confirm Installed and check saved networks to confirm

8. Navigate Android Settings  > Network and Internet > Ethernet confirm switched Off

   • • If On, force package reinstalltion of DisableEthernet_mx13.1 package from A13 - WFM - Base Build - US ONLY - AE Work Managed build.

9. Open DataWedge and confirm all 10 profiles ending in Korber are available

   • • If missing, navigate to Configurations in SOTI Device Details 

     • Revoke Profile: Datawedge Configuration - WFM - AE Work Managed - A13

     • Check-In unit

     • Install Profile: Datawedge Configuration - WFM - AE Work Managed - A13

     • Confirm Installed and check Datawedge app profiles

10. Open Google PlayConfirm all apps are Installed

    • • If not installed, select the app and press Install

11. Send script to Enter User Mode and if applicable close Remote Control 

12. Open each site link and confirm the web page loads > tap into the enter badge field > confirm the number keypad comes up.

    • • If missing, navigate to Configurations in SOTI Device Details 

      • Revoke Profile: A13 - WFM - Set NumKB

      • Check-In unit

      • Install Profile: A13 - WFM - Set NumKB

      • Confirm number keyboard comes up.

13. Confirm the tablet is locked to portrait mode with the scan engine pointing down and turn the screen to confirm it does not auto-rotate

    • • If rotating, force package reinstallation of Enable Portrait Mode package from A13 - WFM - Base Build - US ONLY - AE Work Managed build.

      • Confirm auto-rotate off and locked portrait mode.

14. Power down device