Compass - TC58e Staging

**Process use files found on shared drive at Technical Services\Customer Files\Compass Group\Canteen\TC58**

TC58e - Staging Process

SIM Card Replenishment

If you are getting low on SIM Cards. Reach out to the below contacts:

Adam Cort: Adam.Cort@compass-usa.com

Kerry Robertson: Kerry.Robertson@compass-usa.com

Proceed to the "Asset Tag Application" section 

Asset Tag Application

1. Log In to the Laptop:

   • • Log into the Staging Lab laptop.

     • (Note: Login credentials are listed on a label affixed to the underside of the laptop.)

2. Launch Bartender Software and Open Template:

   • • Open the Bartender application from the Windows taskbar. The icon is a blue square pinned to the taskbar at the bottom of the screen.

     • When prompted, select and open the template file named "Compass Label Manual". This is located in the "Bartender Documents" folder.

3. Enter Device Identifier:

   • • The label template will load, displaying three data entry boxes.

     • In all three boxes, enter the last four digits of the device's IMEI number.

4. Print the Label:

   • • Navigate to File > Print (or click the printer icon).

     • Confirm the selected printer is "SSTZDPrinter".

     • Click Print.

5. Apply the Labels: Refer to the pictures below for correct placement.

   • • Carefully affix one printed label to each of the following three locations:

       • On the back of the device itself.

       • On the front of the device's box.

       • On the plastic card the SIM card was removed from (the ICCID card).

Asset Tag Placements

Proceed to the "Zero Touch Registration" section 

Zero Touch Registration

1. Login to Zero Touch reseller portal (https://enterprise.google.com/android/zero-touch/resellers/1036920028/devices). Link must be opened in "Incognito" mode.

   • • Email: zt.admin@sstid.com

     • Password: Mdm4Life@@

2. Select the "Devices" option 

3. Select + Add device on top right

4. Select Compass Group | 1011649664 in customer name

5. Select the "IMEI" option

6. Paste in IMEI #1 and select Add

Proceed to the "Zero Touch Customer Configuration Assignment" section

Zero Touch Customer Configuration Assignment

1. Login to Zero Touch configuration portal (https://enterprise.google.com/android/zero-touch/customers/1400236169/configurations#a=652733522&p=configurations-page). Link must be opened in "Incognito" mode.

   • • Email: zt.admin@sstid.com

     • Password: Mdm4Life@@

2. Select "Compass Group" in the top left dropdown

3. Select devices

4. Enter the IMEI in search field

   • • Select the "Edit" dropdown located to the far right of the device entry

     • From the dropdown menu, choose the appropriate configuration option:

       • • Select "CTG AE PROD"

5. Select "Save" once complete

Proceed to the "Micro SD Card Load" section

Micro SD Card Load

The Micro SD cards can be found in a bin labeled "Compass SD Cards". Ensure your Micro SD card is pre-loaded with the "NE_FULL_UPDATE_14-15-22.00-UG-U15-STD-NEM-04" file. If the Micro SD card does not contain this specific file, download the file located at the top of this SOP and transfer it to the Micro SD card. The files are also located in this link.

1. Install Micro SD Card

   • • • Follow the illustration below.

Proceed to the "Load Approved OS" section

Load Approved OS

As of 7/14/25 - Approved OS load = NE_FULL_UPDATE_14-15-22.00-UG-U15-STD-NEM-04

1. While holding the top button on the left side of the device (PTT Button), begin holding down the power button until you see the Zebra logo on the screen

2. Releasing the buttons, wait for the android recovery screen to appear

While on the recovery screen, pay close attention to the OS version the device is on. This can be located at the top of the screen (below the yellow text "Zebra/TC58e").

3. Using the volume buttons to navigate and the power button to select, choose either “apply upgrade from SD card” or “apply downgrade from SD card” *** The OS version the device is on will determine what option to choose . Example below ***

• If the device is above NE_FULL_UPDATE_14-15-22.00-UG-U15-STD-NEM-04, select “apply downgrade from SD card”

• If the device is below NE_FULL_UPDATE_14-15-22.00-UG-U15-STD-NEM-04, select “apply upgrade from SD card” 

4. Next, select the "NE_FULL_UPDATE_14-15-22.00-UG-U15-STD-NEM-04" file

• The device will being processing the file (this will take some time).

5. Once finished, the device will say “Install from SD card complete” below. Select “Power off”

6. Remove the Micro SD card from the device and place it back into the "Compass SD Cards" bin.

7. Power back on the device and let it boot to the "Hi there" screen.

Proceed to the "Initial Device Setup" section

Launcher & Permission Configuration

1. Get Started: On the "Hub and Launcher permissions" screen, scroll to the bottom and tap GET STARTED.

2. Enable Write Settings:

   • • On the "Write Settings" instruction screen, tap GO TO SETTINGS.

     • Turn the "Allow modifying system settings" toggle ON.

     • Tap the Home button to return.

3. Enable Notification Access:

   • • On the "Notification Access" instruction screen, tap GO TO SETTINGS.

     • Select Launcher.

     • Turn the "Allow notification access" toggle ON and tap ALLOW in the confirmation pop-up.

     • Tap the Home button to return.

Note: If you are inactive for too long, the instruction screen may reappear. Simply tap GO TO SETTINGS again.

Proceed to the "One Cup Application Setup" section

One Cup Application Permissions 

1. Wait for Staging: Allow the device to fully load the Launcher. Swipe right to confirm all 7 apps are present on both home screens. If apps are missing, wait for staging to complete.

2. Open One Cup: Once the Launcher is fully loaded, open the One Cup application.

   • • Select "Allow" for the manage phone and files prompt.

3. Exit One Cup: Go back to the main lockdown screen

Proceed to the "AirWatch Device Renaming" section

AirWatch Device Renaming

1. Log into AirWatch: On your computer, navigate to the AirWatch portal:

   • • URL: https://cn35.airwatchportals.com/AirWatch/#/Device/List

     • Username: SSTC

     • Password: C0mP@55+!!!!+ 

2. Find the Device: In the search bar, type the last four digits of the device's IMEI number to locate it.

3. Rename the Device:

   • • Click the pencil icon next to the device entry.

     • Delete the existing Friendly Name.

     • Enter the new name in the format: [Operation Name-IMEI#]

       • • Example: Charlotte-352724112411722

4. Click Save.

Proceed to the "Final Verification Checklist" section

Device Staging - Final Verification Checklist

1. Open the Hub Application:

   • • The Welcome to Hub page should be open. Tap the Support icon (bottom right).

     • Tap the CZ icon (top right).

     • Select This Device.

     • Scroll down and select Managed Apps.

     • Verify the following 5 applications are listed:

       • • Launcher

         • OneMarket

         • OneCup

         • OneVend Mobile

         • OneWarehouseMobile

     • Tap Back when done.

2. Check Products:

   • • On the "This Device" page, select Products.

     • Verify the following 5 products have a status of Completed:

       • • CTG AE PROD - OneMarket Video Files

         • CTG AE PROD - OneVend Video Files

         • CTG AE PROD - Clock Settings

         • CTG AE PROD - Set Enterprise Keyboard

         • CTG AE PROD - APN

     • Verify the product "CTG AE PROD - Clear Google App Cache" has a status of Download Pending.

     • Tap Back when done.

3. Check Profiles:

   • • On the "This Device" page, select Profiles.

     • Verify all 9 profiles are listed (e.g., Android Default Settings, SharedDeviceSettings, etc.).

4. Verify Video Files:

   • • Return to the Launcher home screen and tap the Files app.

     • Navigate to the Videos folder.

     • Confirm that the OneMarket folder contains 10 videos.

     • Confirm that the OneVend folder contains 8 videos.

Once all checks are complete, the device staging is complete.