Sonny's Direct

IMPORTANT NOTE

There are two primary use cases for staging devices: Manufacturing and Distribution. The correct use case determines the specific staging steps and the required device configuration.

Follow these steps to determine the use case for a Sonny's RMA:

• When an RMA is opened, find the device's site location in the REX system. (Refer to the image below for guidance).

• Compare that location to the Manufacturing and Distribution site lists provided below.

• Once the use case is identified, select the corresponding staging sop to begin.