10/15/2025 - Initial Draft - BV
Setup cradles to charge device with battery and single batteries. Upgrade will be dependent on charged batteries and will resume upgrade on cradle.
Confirm OS build number:
Press and hold power key > select restart
Press and hold P1 > release when Android Recovery Screen comes up
Confirm build number to determine if running an Upgrade or Downgrade
Press power key to reboot system now
On the Hi There! screen, press the yellow barcode scanner and use the camera to scan the StageNow barcode to load Android 13 build 13.26.13-U00
Upgrade barcode: A13-13.26.13-U00-Upgrade.pdf
Downgrade barcode: A13-13.26.13-U00-Downgrade.pdf
Device will reboot.
Navigate to Settings > About Phone > Confirm build number = 13-26-13.00-TG-U00-STD-NEM-04
Open StageNow > Scan Factory Reset Barcode
Continue to Staging
Follow customer provided image staging instructions:
Open the base template: Macy's Asset Tag Base Template
Select File > Make a copy > Update Name to SO#####-MacysInc-SITENAME example: SO116075-MacysInc-ChinaGrove
Enter in details
Shipped from: SST
Site Name: Location this order is for ex: China Grove
PO_NO: available from Zendesk left side panel details
Part_Number: sku for device
Model Name: model name for sku example WT6400, RS2100, WT 5 Slot Cradle, RS2100 Cradle
Manufacturer: Zebra Technologies
Serial_Number
MST_Tag_Number: Asset TagTracking number: provided by Customer Service
Select File > Download > .csv
Create an email and send
EMAIL SUBJECT: Macys Asset Tag List - SO116075 - China Grove
To: jordan.allen@macys.com
CC: ryan.ely@sstid.com, solutionsengineering@sstid.com
Body:
Hi Jordan,
Please see the attached spreadsheet with the asset details of the gear ordered for Macy's - China Grove.
Thank you,
ATTACHMENT: SO116075-MacysInc-ChinaGrove.csv
Confirm OS Build = 13-26-13.00-TG-U00-STD-NEM-04
Confirm products and profiles in the Hub:
Profiles
Chrome Browser Settings - Disable PW
MAWM Launcher Including Staging + Offline Mode ZEBRA
MST Enterprise CA 01 – Cert
MST Root CA
MtechWiFi
SHA256 – Credentials
Zscaler Root Cert
Products
Datawedge.db
MX14.1_DWImport.xml
Omnissa Zebra MX Service - 6.4.0.33
PROD Zebra WM Mobile connectivityConfig.json
scannerConfig.json Zebra
WM Mobile 252.2212.0.0
WT5400 - AllMacysDeviceSettings_MX14.1.xml v2
Press home > confirm Offline Mode > Confirm Apps
WM Mobile
Transportation User
Hub Folder: Hub and App Catalog
Select Settings Gear > Log Out > Confirm – Ok > You will now see the Login Screen.
Power off the device
Post shipping - Confirm Asset List emailed.