Capstone - TC27 Novaclock REX Staging

**Process use files found on shared drive at Technical Services\Customer Files\Capstone\TC27 - Freight Runner\GIC\StageNow** 

TC27 Novaclock - REX Staging Process

Asset Tag Verification 

Locate the Asset Tag: Check the back of the device for an asset tag, located to the left of the serial and IMEI barcodes (see pictures below).

IMPORTANT: If an asset tag is not present, do not proceed. Contact your manager for next steps.

Proceed to the "Installing The Screen Protector" section

Installing The Screen Protector

Capstone screen protectors are in the "Capstone Accessories" bin.

1. Clean the Screen:

   • • Wipe the device's screen well with the alcohol wipe. Go in one direction.

     • Get the edges and corners extra clean.

2. Dry and Dust Off:

   • • Dry the screen completely with the special cloth. No streaks or wet spots!

     • Look closely for any dust.

     • Use the dust sticker to pick up every last speck. (This is super important!)

3. Get the Protector Ready:

   • • Peel off a little bit of the backing from the sticky side of the new screen protector (look for a "Step 1" tab).

     • Don't touch the sticky part with your fingers!

4. Line It Up Carefully:

   • • Hold the screen protector by its sides.

     • Carefully line up the edge of the protector with the edge of the device's screen. Make sure it's straight and even. Match any holes for the camera.

5. Stick It On:

   • • When it looks right, slowly lower the protector onto the screen.

     • If it's crooked, lift it carefully right away and try again.

     • Keep peeling the backing off as you smooth the protector down from one end to the other.

6. Push Out Bubbles:

   • • Once it's on, use the smoothing card (or a credit card wrapped in the cloth) to push out any air bubbles.

     • Start in the middle and push towards the edges.

     • If a bubble is stuck, you can gently lift the nearest edge of the protector and push the bubble out as you put it back down.

     • Tiny bubbles might go away by themselves in a day or two.

Important: Please be sure to remove all air gaps

Proceed to the "Installing The Exoskeleton and Strap" section

Installing The Exoskeleton and Strap

1. Install the Exoskeleton and Strap

   1. • • Follow the illustration below

Proceed to the "Zero Touch Registration" section

Zero Touch Registration

1. Login to Zero Touch reseller portal. Link must be opened in "Incognito" mode.

   • • Email: zt.admin@sstid.com

     • Password: Mdm4Life@@

2. Select the "Devices" option 

3. Select + Add device on top right

4. Select Capstone Logistics | 1358780890 in customer name

5. Select the "IMEI" option (selected by default)

6. Copy paste or scan the device(s) IMEI #1 to register (separate each serial with a new line, space, colon, or comma)

7. Select "Add" when complete.

   • • All registered devices will receive the default configuration: SOTI-Zebra-Devices-Unassigned

Proceed to the "Load Approved OS" section. 

Load Approved OS

As of 7/10/25 - Approved OS: 13-17-29.00-TG-U04-STD-ATH-04

1. Power on Device

2. On "Hi There" screen:

   • • Scan the first barcode from the designated profile (Android13_13.17.29_U04_Full_Update.pdf) below.

     • Allow the StageNow application to launch.

     • Scan all remaining profile barcodes from the designated profile (Android13_13.17.29_U04_Full_Update.pdf).

If the device fails to upgrade because the device is on a newer version > Scan the StageNow barcodes to downgrade: Android13_13.17.29_U04_Full_Downgrade.pdf

3. Downloading of the OS base package will begin.

   • • After the download completes, the device will attempt to upgrade/downgrade the device.

     • To check the update status, pull down the notification panel from the top of the screen and you will see "Zebra System Services OS Update is working now 1%...". This can take up to 5 minutes

     • The device will display "OS Update is Completed Device will be rebooting in 15 seconds" when complete. 

     • Once the process is complete, the device will reboot.

4. After the update is completed, confirm the build number.

   • • Go to Settings > About phone > Build Number = 13-17-29.00-TG-U04-STD-ATH-04

5. After confirmation, open StageNow and the scan barcode: MX13.1-FullDeviceWipe-js.pdf

   • • This will factory reset the device and bring it back to the "Hi There" screen.

Proceed to the "Staging" section

Staging

Phase 1: Initial Device Setup

1. Welcome Screen & Network Connection:

   • • At the "Hi There!" screen, select Start.

     • Connect the device to the SST Guest Access Wi-Fi network.

2. Work Profile Activation:

   • • When the "This device belongs to your organization" prompt appears, tap Next.

     • The device will display "Getting ready for work setup..."

     • On the "Let's set up your work device" screen, select Accept & continue.

     • Acknowledge the "This device isn't private" notification by tapping Next.

3. Google Services Agreement:

   • • Scroll to the bottom of the Google Services page and select Accept.

Phase 2: MobiControl Enrollment & Permissions

1. MobiControl Staging:

3. • • The MobiControl application will launch and initiate enrollment. If necessary, select RETRY.

     • Acknowledge the Google Play Account prompt from the agent to allow staging to begin.

2. Granting System Permissions:

3. • • When the "Agent Pending Actions" screen appears, proceed to enable the required permissions.

     • Write Settings:

       1. • At the "Please Give Write Settings permission" prompt, toggle the switch ON for "Allow modifying system settings."

          • Press the back button.

     • Notification Access:

       1. • At the "Please give Notification Access permission" prompt, select SOTI MobiControl.

          • Toggle the switch ON for "Allow notification access" and then tap Allow.

          • Press the back button twice to return to the MobiControl console.

Phase 3: MobiControl Console & Device Assignment

1. MobiControl Login:

   1. • URL: https://s097065.mobicontrolcloud.com/MobiControl?nosso=true

      • Username: sst-staging

      • Password: Sstid1234

2. Device Group Assignment:

   1. • Navigate to the \\Zebra Devices\Unassigned Group folder where newly staged devices appear.

      • Drag and drop the relevant device(s) to the \\Zebra Devices\ITAP - Novaclock group.

      • Select Move to confirm the action.

3. Configuration Verification:

   1. • Click on the device name to open its details.

      • Select the Configurations tab and confirm that all required configurations have been successfully installed.

Phase 4: Finalization

1. Power Down:

   1. • Power down the device and remove the battery to complete the setup process.

2. Log Out:

   1. • Log out of the SOTI MobiControl console.

Staging is complete. Proceed to the RMA Fulfillment Process. 

QA Steps

1. Confirm screen protector, strap, and boot installed

2. Power on device

3. Login to Capstone MobiControl. 

   • • Link: https://s097065.mobicontrolcloud.com/MobiControl/WebConsole/

     • username: sst-staging

     • Password: Sstid1234

4. Select \\Zebra Devices\ITAP - Novaclock group

5. Search for staged device serials from work order

6. Confirm Device Details

   • • OEM Version = 13-17-29.00-TG-U04-STD-ATH-04

7. Confirm Configurations Installed

   • • Reprocess any failed packages / profiles

8. Confirm settings

   • • Navigate Android Settings > App & notifications > Advanced > Special app access 

       • Give Modify System Settings permission > Select SOTI MobiControl > confirm Allowed

       • Give Device & app notifications permission > Select SOTI MobiControl > confirm Allow

9. Bulk select staged units and send action Enter User Mode

10. Power off device and logout of SOTI

QA Completed