Sonny's Direct - MC93 REX Staging (Manufacturing)

**Process use files found on shared drive at Technical Services\Customer Files\Sonny's Direct\Staging** 

MC93 - Staging Process

Important: When an RMA is opened for Sonny’s, check the location that the RMA was opened for. The Location is important when providing the staging profile for the replacement device.

Zero Touch Registration

1. Login to Zero Touch reseller portal

   1. • Email: zt.admin@sstid.com

      • Password: Mdm4Life@@

2. Select the "Devices" option 

3. Select + Add device on top right

4. Select Sonny's Direct | 1397389805 in customer name

5. Select the "Serial number" option

6. Type the following in each field:

   1. • Manufacturer: zebra technologies

      • Model: mc93

      • Serial numbers: **The serial number**

Proceed to the "Zero Touch Customer Configuration Assignment" section

Proceed to the  "Load Approved OS" section 

Load Approved OS

As of 7/24/25 - Approved OS load = 10-16-10.00-QG-U106

Barcodes referenced in these steps can be found below this section.

1. Power on Device

2. On "Hi There" screen:

   1. • Scan the "10-16-10.00-QG-U00" barcode from the designated profile (found below). 

      • Allow the StageNow application to launch.

3. Downloading of the OS base package will begin.

   1. • After the download completes, the device will attempt to downgrade the device.

      • To check the update status, pull down the notification panel from the top of the screen and you will see "Zebra System Services OS Update is working now 1%...". This can take up to 5 minutes

      • The device will display "OS Update is Completed Device will be rebooting in 15 seconds" when complete. 

      • Once the process is complete, the device will reboot, finalize the OS update, and factory reset, returning you to the "Hi There" screen.

4. On "Hi There" screen:

   1. • Scan the "10-16-10.00-QG-U106" barcode from the designated profile (found below). 

      • Allow the StageNow application to launch.

      • Scan all remaining profile barcodes.

5. Downloading of the OS base package will begin.

   1. • After the download completes, the device will attempt to upgrade the device.

      • To check the update status, pull down the notification panel from the top of the screen and you will see "Zebra System Services OS Update is working now 1%...". This can take up to 5 minutes

      • The device will display "OS Update is Completed Device will be rebooting in 15 seconds" when complete. 

      • Once the process is complete, the device will reboot, finalize the OS update and reboot the device back to the home screen.

6. Open the StageNow application and scan the "Factory Reset" barcode.

   1. • Once the process is complete, the device will factory reset, returning you to the "Hi There" screen.

Proceed to the "Staging" section 

Staging

Barcodes referenced in these steps can be found below this section.

Initial Setup and Enrollment

1. Power on the device. At the "Hi There" screen, select Start.

2. Connect the device to the SST Guest Access Wi-Fi network.

3. The device will automatically check for updates. Note: This process may take a few minutes.

4. On the "This device belongs to your organization" screen, select Next.

5. Wait for the work setup to prepare, then on the "Let’s set up your work device" screen, select Accept & Continue.

6. Proceed through the informational screens and the Google Services page by selecting Next or Accept.

7. The home screen will appear, and the SOTI MobiControl app will launch automatically to begin enrollment. If prompted about Google Account creation, acknowledge it.

8. The Velocity app will launch. Grant the required permissions by selecting ALLOW, then ALLOW ONLY WHILE USING THE APP, and ALLOW again.

9. Once the device screen locks, swipe to unlock and enter the passcode: 0000.

Administrator Configuration and Verification

1. Press the circular Home button, then press and hold the square Back button to open the MobiControl menu.

2. Select Administrator and scan the appropriate password barcode (e.g., carwash or sonnys).

3. Press the Home button, swipe up, and open Settings.

4. Navigate to Network & Internet > Wi-Fi. Select Saved Networks and confirm "SEIwh" is listed. Press Back twice.

5. Select Advanced > Private DNS. Set the toggle to Off and press SAVE. Press Back once.

6. Navigate to Apps & Notifications > Advanced > Special app access.

7. Select Modify system settings, find MobiControl, and turn its toggle On. Press Back twice.

8. Select Notification Access, turn the toggle On for MobiControl, and select ALLOW.

9. Press the Home button. Swipe up and open the Play Store.

10. Confirm "Windows App" is installed (install it if not).

11. Press the Home button. Swipe up and open the MobiControl app.

12. Select the Profiles tab and verify all profiles show a status of Installed.

Finalize Staging

1. Press and hold the Back button to open the MobiControl menu and select User Mode.

2. The Velocity app will launch. Confirm the host profile "SAP 4/HANA - PROD" is listed.

3. Press the Home button.

4. Power down the device. The staging process is complete.

Staging is complete. please go back to the RMA Fulfillment SOP and continue the fulfillment process.

QA

1. Power on device

2. Velocity will start up > Confirm Host profile SAP 4/HANA - PROD is listed  > Press circle Home

3. Press and hold back button > Select Administrator > scan password barcode: carwash OR sonnys 

4. Select Home circle > swipe up > open Settings

5. Select Network & Internet > WiFi

6. Scroll down > Select Saved Networks

7. Confirm WiFi name SEIwh is listed >  press back 2 times

8. Select Advanced > Private DNS > Confirm set to Off > Press back once

9. Select Apps & Notifications > Advanced > Special app access

10. Select Modify system Settings > MobiControl >  Confirm toggle on > press back twice

11. Select Notification Access > Confirm toggle on for MobiControl > press Home circle

12. Swipe up > Open Play Store

13. Select Remote Desktop > Confirm installed > Press Home circle 

14. Swipe up > Open MobiControl app

15. Select Profiles > Confirm all show Installed

16. Press and hold the back button > Select User Mode

17. Power down unit and confirm screws were replaced on keypad and latches