White Cap - TC58 REX Pending Staging

**Process use files found on shared drive at Technical Services\Customer Files\White Cap\TC58**

TC58 - Pending Staging Process

Device Check

Determine if the device is in a lockdown state.

Is the device's user interface locked down?

• If YES, and you cannot access standard apps or settings, begin with Procedure 1 below.

• If NO, and the device is on a standard setup screen or home screen, proceed directly to Procedure 2.

Procedure 1: Lockdown Bypass & Factory Reset

Follow these steps only if the device is in a lockdown configuration that prevents normal operation.

1. Log In to the MobiControl platform using the details below.

   1. • URL: https://a0012383.mobicontrol.cloud/MobiControl/WebConsole/

      • Username: sst-staging

      • Password: Sstid1234

2. Search for the Device by Serial Number: 

   1. • Click the top search bar. If it's not empty, click the X to clear it. 

      • In the search box, type and select the Hardware Serial Number filter. 

      • For the operator, type and select = Is. 

      • Paste the serial number of the device and click Done. 

      • Select the correct device from the search results.

3. Enter Admin Mode: a. With the device selected, click the More Options icon (three vertical dots ⋮) in the top-right corner. b. A "Device Actions" menu will appear. In its search box, type Admin. c. Select Enter Admin Mode from the list.

   1. • CRITICAL NOTE: This will unlock the device for approximately five minutes. If the timer expires, the device will re-lock. You must repeat Step 4 to unlock it again.

Factory Reset the Device

1. While the device is temporarily unlocked (in Admin Mode), immediately pick up the physical device.

2. Open the StageNow application.

3. Scan the barcode below named FactoryReset. This will begin the factory reset process on the device.

Unenroll the Device from MobiControl

1. Return to the MobiControl web page for the device.

2. Click the More Options icon (three vertical dots ⋮) again.

3. In the "Device Actions" search box, type Delete.

4. Select Delete from the list.

5. Click the final confirmation prompt to permanently remove the device from MobiControl.

Proceed directly to Procedure 2 

Procedure 2: Device Inspection Checklist

Perform this comprehensive check to ensure the device is fully functional.

1. Battery and Power

   • • • Power On/Off: Confirm the device powers on and off correctly using the power button.

       • Charging Test: Place the device in a compatible cradle or connect a charger to verify that the charging indicator activates and the battery receives a charge.

2. Physical Inspection

   • • • Screen Condition: Inspect the screen for any cracks, scratches, or dead pixels. Test touch responsiveness across the entire display.

       • Buttons: Press each physical button (power, volume up/down, scanner triggers) to ensure they click properly and perform their function.

       • Ports: Visually inspect the charging port and any other connectors for debris, bent pins, or physical damage.

       • Device Housing: Check the casing for cracks, significant scuffs, or other signs of impact or water damage.

3. Connectivity & Function

   • • • Wi-Fi: Connect the device to a Wi-Fi network to confirm it can establish and maintain a stable connection.

       • Barcode Scanner: Launch a scanning application and test the scanner with several different barcode types (1D, 2D/QR) to ensure it reads quickly and accurately.

Proceed to the "Load Approved OS" section.

Load Approved OS

As of 8/11/25 - Approved OS: 11-21-27.00-RG-U00-STD-ATH-04

First, verify if the device has the correct OEM build installed.

1. Enter recovery mode by holding the top button on the left side of the device (PTT Button), begin holding down the power button until you see the Zebra logo on the screen. Releasing the buttons, wait for the android recovery screen to appear.

2. Check if the current build version is 11-21-27.00-RG-U00-STD-ATH-04.

   • • If the build is correct, reboot the device and proceed directly to the "Staging" section

     • If the build is incorrect, reboot the device and proceed to the next step below.

Downgrade/Upgrade the OS

1. From the "Hi There" welcome screen, scan the 11-21-27.00-RG-U00-STD-ATH-04 StageNow barcode. This action connects the device to Wi-Fi and begins the streaming OS downgrade.

2. The device will download the OS, begin the installation, and restart automatically once the process is complete.

Troubleshooting: In the event the device does not return to the "Hi There" screen after restarting, perform a factory reset by scanning the FactoryReset.pdf barcode using StageNow.

Proceed to the "REX Asset Update" section 

REX Asset Update

1. Open the White Cap REX environment.

2. Select the "Assets" option.

3. Use the magnifying glass on the top right hand corner to search for the asset (paste the serial number).

4. Select the searched asset (another UI will appear to the right side of the screen).

5. Edit the following fields:

   • • • Location ID = Select "SST"

       • Status = Change the status to “Spare Pool”

6. Select the green "Save" button when complete. 

7. Take the device and place it in a bin labeled "White Cap Spare Pool"

The Pending Staging process is complete.