04/30/2024 - Initial Draft - BV
**Process use files found on shared drive at Technical Services\Customer Files\Capstone\TC27 - Freight Runner\GIC\MC9400**
Login to Zero Touch reseller portal. Link must be opened in "Incognito" mode.
Email: zt.admin@sstid.com
Password: Mdm4Life@@
Select the "Devices" option
Select + Add device on top right
Select Capstone Logistics | 1358780890 in customer name
Select Serial Number
Copy paste or scan the Serial Numbers to register (separate each serial with a new line, space, colon, or comma)
Select Add > # device added will appear > select Done
All registered devices will receive the default configuration: SOTI-Zebra-Devices-Unassigned
Proceed to the "Load Approved OS" section.
Power on device
On Hi there screen scan > StageNow barcodes: Android13_13.26.13_U00_Full_Update.pdf
After update completed > Confirm build number > Settings > About phone > Build Number = 13-26-13.00-TG-U00-STD-NEM-04
Open StageNow > scan barcode: MX13.1_FactoryReset.pdf
Android13_13.26.13_U00_Full_Update
MX13.1_FactoryReset
Proceed to the "Staging" section
At the "Hi There!" screen, tap Start.
Connect to the SST Guest Access Wi-Fi network.
Troubleshooting: If you see a "no network connection" error, tap the Back button to return to the "Hi There!" screen and tap Start again.
On the "This device belongs to your organization" screen, tap Next.
Wait on the "Getting ready for work setup..." screen (this may take up to 30 seconds).
On the "Let's set up your work device" screen, tap Accept & continue.
On the "This device isn't private" screen, tap Next.
On the "Google Services" screen, scroll up and tap Accept.
The MobiControl enrollment screen will appear. If prompted, tap RETRY to ensure the connection is established.
Acknowledge the Google Play Account prompt from the agent. The device will now begin staging. At this point, switch to your computer for the next part.
Log in to the SOTI MobiControl console with the following credentials:
URL: https://s097065.mobicontrolcloud.com/MobiControl?nosso=true
Username: sst-staging
Password: Sstid1234
In the folder tree, navigate to \\Zebra Devices\Unassigned Group. Your new device will appear here.
Drag and drop the new device from the Unassigned Group to the \\Zebra Devices\Capstone Freight Runner group.
When prompted, select Move to confirm the action.
After the device is moved in the console, it will ask for additional permissions.
On the "Please give Write Settings permission" screen, turn ON the toggle for Allow modifying system settings.
Tap the Back button.
On the "Please give Notification Access permission" screen, tap SOTI MobiControl.
Turn ON the toggle for Allow notification access and tap Allow in the pop-up window.
Tap the Back button twice to return to the main screen.
Verify Lockdown: The device screen should now be locked down, showing only two apps:
Freight Runner
Settings
Power Down: Power off the device and remove the battery.
Log Out: On your computer, log out of the SOTI MobiControl console.
Staging is complete. Proceed to the RMA Fulfillment Process
Power on device
Login to Capstone MobiControl
https://s097065.mobicontrolcloud.com/MobiControl/WebConsole/
sst-staging
Sstid1234
Select \\Zebra Devices\Capstone Freight Runner group
Search for staged device serials from work order
Confirm Configurations Installed
Reprocess any failed packages / profiles
Bulk select staged units and send action Enter Admin Mode
Confirm settings
Confirm WiFi SSID ADUSA_Guest is saved - Navigate Android Settings > Network & Internet > Wi-Fi > scroll down select Saved Networks
Navigate Android Settings > App & notifications > Advanced > Special app access
Give Modify System Settings permission > Select SOTI MobiControl > confirm Allowed
Give Device & app notifications permission > Select SOTI MobiControl > confirm Allow
Open DataWedge and confirm Profile(0) is the only available profile (note: eSIM profile appears after the first restart which is recovered by default - this is fine)
Bulk select staged units and send action Enter User Mode
Power off device and logout of SOTI
QA Completed