Disney Photo Imaging – Janam XT3 Staging (Tiny World A11)

v1.5

Firmware Staging Process

1. First put the device in Fastboot Mode.

To enter fastboot mode with USB Cable:

• Power down device if not already off (battery must be installed)

• Hold down Home and Volume Down buttons, and press Power button to turn on

• Device will boot to Fastboot Mode screen

To enter fastboot mode with USB Cradle:

• Power down device (battery not necessary)

• Hold Home / Volume Down and place device in cradle

• Device will boot to Fastboot Mode screen

2. After entering Fastboot Mode connect the device to the Tech Lab PC via USB

3. Click on the Command Prompt shortcut on the taskbar or select start and type CMD > select Run As administrator

4. Type C:\Users\techlab\Desktop\Disney\DPI\Approved A11 Version 91.54_20231210  press ENTER

5. Type RunThis.bat press ENTER

6. Device will reboot with the new OS installed.

Zero-Touch Enrollment Process

1. Begin by enrolling the device into the ZeroTouch Portal.

2. Access the ZT Admin Chrome Profile through Chrome Browser on top right corner

• • • To create, open Chrome > Select User Profile on top Right

2. • • Select + Add

     • Select Sign in

     • Enter Email: "zt.admin@sstid.com".  Select Next

     • Enter password: "Mdm4Life@".  Select Next

     • Select Yes I’m in for Sync

2. A new Chrome Window will open. Select Zero-Touch Reseller bookmark 

4. Select Devices on the left

5. Select + Add device on the right

6. Under Quick Upload

   • • Select Disney - Parks and Resorts > Add device

     • Select Cellular

     • Scan device IMEIs into the IMEI numbers box. Be sure to enter a carriage return after each. Up to 25 IMEIs can be entered at a time.

7. Select add when done.

8. Add Disney microSD card to the device.

9. Proceed to the Firmware Staging Process

Customer Configuration Assignment

Pulling device from Spare Pool to use as replacement for RMA

1. Access the customer portal to assign configuration

   • • In Zero-Touch Portal, under the Search for devices  box click the link to visit the old portal

2. Select Disney – Parks and Resorts in the top left dropdown

3. Select devices

4. Enter IMEI into the search field

   1. • Select ‘IMEI’ in ‘Choose an identifier’ dropdown

      • Ensure devices is either WDW or DLR  or Hawaii from RMA to select correct profile

        • Options are ‘WDW Jamam Device Staging - OS 11’ or ‘DLR Janam Device Staging - OS 11’

5. Assign replacement serial in RMA in REX

AirWatch Enrollment Steps:

1. Confirm spare device has Disney microSD card installed

2. Turn on the unit that has been pre-registered in Zero Touch. Click start on the “Hi There” screen.

3. Connect the unit to the open SST Guest Access network and the unit will check for updates once connected.

4. At the “Set up your device” screen, select ACCEPT & CONTINUE. The unit will begin setting up the work device.

5. The device will begin AirWatch enrollment, and prompt for an Asset Number. (Note: Disney’s Tiny World Asset Number syntax is “JTW####”). Make sure the device is listed as “Corporate Shared” and enter or scan in the asset number and click NEXT.

   • • NOTE: Once the device has its own asset ID assigned, it will stay the same for the serial number.

6. When prompted, Click GO TO SETTINGS to allow Hub access to manage all files. Enable Allow access to manage all files and click Back arrow.

   • • NOTE: While allowing access to files, a "Send app for security check?" popup may appear multiple times throughout the process. If this occurs, select "Don't send"

7. Allow AirWatch to configure and install applications.

   • Click Continue when prompted

8. When prompted with the “Google Services” selection screen, scroll to the bottom and press ACCEPT and then Done.

9. In the AirWatch Launcher, select the dropdown arrow in the top right corner of the screen and select the Admin icon. Enter the admin passcode (“4556”) and select “SUBMIT”. If the passcode does not work, select Settings icon and Reload the launcher before trying again.

   • • Launch the “TW - Insert Name Here” application, and select “ALLOW” to let the app run in the background. 

     • On the Display over other apps menu, select "TW - Insert Name Here" and Enable Allow display over other apps. Press Back twice.

     • Enable Allow access to manage all files and press back. Ignore any Rover errors. The "TW - Insert Name Here" app will restart.

     • Exit the (TW - Insert Name Here) application by pressing the physical HOME button on the front of the unit.

10. Select the dropdown arrow in the top right corner of the screen and press “Exit” to exit to the O/S UI. You may now start the manual steps below.

Manual OS Configuration Steps:

1. Navigate to Settings > Connected devices > Connection preferences > Printing.

• Click Default Print Service

• Disable: Default Print Service

• Click BACK 4 times to return to main settings list.

2. Navigate to Apps & Notifications > Notifications

• Click Bubbles

  • • Disable: Allow apps to show bubbles

    • Click BACK once and scroll to the bottom of the menu.

• Click Notifications on lock screen and select last option (Don’t show any notifications).

• Click to Expand Advanced.

  • • Disable: Suggested actions and replies

    • Disable: Notification dot on app icon

    • Disable: Blink Light

    • Click BACK twice to return to main settings list.

3. Navigate to Display

• Enable: Adaptive Brightness

• Click to Expand Advanced

• Click Wakeup Source

  • • Enable all sources

    • Click BACK once

• Click Wake & sleep motions

  • • Enable: Wake on motion

    • Enable: Sleep on face down

    • Click BACK once

• Click Screensaver > When to start

  • • Set to Never

    • Click BACK once

• Click Lockscreen

  • • Disable: Wake screen for notifications

    • Click BACK twice to return to main settings list

4. Navigate to Privacy

• Click to Expand Advanced

  • • Disable: Usage & Diagnostics

    • Click BACK twice to return to main settings list

5. Navigate to Security > Screen Lock

• Set to None

• Click BACK once to return to main settings list

6. Navigate to About phone

• Scroll to the bottom of the list and tab Build Number repeatedly until Developer Mode is enabled.

• Click BACK once to return to the main settings list.

7. Navigate to System > Advanced > Developer Options

• Disable: Automatic system updates

• Enable: USB debugging

• Disable: Tethering hardware acceleration

• Click Default USB configuration

  • • Select USB Tethering

    • Click BACK to exit all settings.

Staging is complete. Proceed to the "QA Email" section

QA Email

Send an email using the template below:

Subject: Disney DPI QA - Tiny World

Recipients: solutionsengineering@sstid.com, brandon.parker@sstid.com

CC:  blake@sstid.com, signatureservices@sstid.com

Body: 

Hey Team,

Here are the Disney DPI REX Fulfillments that need a QA:

(Provide the list of fulfilled RMAs here)

From here, the QA team will begin their process.

In the meantime, please go back to the Disney DPI RMA Fulfillment SOP and continue the fulfillment process. 

QA Steps

Check the following settings:

• Device's firmware: As of 1/17/25, the approved firmware is A11 Version 91.54_20231210

• The "TW - Insert Name Here" application has the appropriate permissions. ("App run in the background" is Enabled/Allowed, "Allow display over other apps" is Enabled/Allowed and "Access to manage all files" is Enabled/Allowed.

• "Default Print Service" was Disabled

• "Adaptive Brightness" was Enabled

• All sources in "Wakeup Source" were Enabled

• Both "Wake on motion" and "Sleep on face down" options in "Wake & sleep motions" were Enabled

• "Screensaver" was set to Never

• "Wake screen for notifications" in "Lockscreen" was Disabled

• "Allow apps to show bubbles" for the "Bubbles" feature located in the "Apps & Notifications" options was Disabled

•  "Notifications on lock screen", located in the "Apps & Notifications" options, was set to "Don’t show any notifications"

• The following "Advanced" options located in "Apps & Notifications" were Disabled: "Suggested actions and replies", "Notification dot on app icon" and "Blink Light"

• The "Advanced" option in "Privacy" (Usage & Diagnostics) was Disabled

• The "Screen Lock" feature located in the "Security" option was set to None

• "Enable USB Debugging" setting in "Developer Options" was Enabled

• "Disable Tethering hardware acceleration" setting in "Developer Options" was Disabled

• "Default USB configuration" setting in "Developer Options" was changed to File Transfer

• "Automatic system updates" settings in "Developer Options" was Disabled

• The "JTW####" sticker is placed on backside of the unit in the upper right-hand side (picture is below this section)

• The "JTW####" sticker is also placed in the front of the device, to the right of the speaker (picture is below this section)

Once the checks are complete, follow the steps below to finalize the staging process.

1. Re-launch AirWatch Launcher by pressing the HOME button. Select Launcher and set to ALWAYS launch.

2. Login to Admin in Launcher again. On the front of the unit, below the screen, press the OVAL button to the right of the back button. This will bring up the “Program Buttons” application.

• On the Properties tab, set the SCANNER_R button to “NoAction” and press OK.

• On the Properties tab, set the SCANNER_L button to “NoAction” and press OK.

• On the Properties tab, set the SCANNER_B button to “NoAction” and press OK.

• On the Properties tab, set the HOME button to “NoAction” and press OK.

• On the Properties tab, set the APP_SWITCH button to “NoAction” and press OK.

• Click Apply to save the changes before continuing.

• Click the Advanced tab and enable the “Double Click” Power Button mode.

• Click Apply to save the changes.

• Click the BACK button to exit the “Program Buttons” application.

3. Bring up the Launcher menu and click the Admin icon to exit admin mode in Launcher.

QA is complete. Give the device back to the Signature Service Team for shipping.

Admin Access During Staging

When the device gets to SST, the device should be placed in a group in Airwatch that allows SST with Access using the 4556 Admin Passcode.

In the event that the passcode does not work, factory reset device and the device will auto move to the SST group in order to triage the device. Please see factory reset steps below.

Force Factory Reset on XT3:

1. Power down the device by removing the battery

2. Place battery back inside device and attach battery door

3. Simultaneously press and hold: Power button + Home Key + Volume Up 

• Once unit vibrates, release only the power button

4. Once the recovery menu is showing, release Home and Volume key:

• Use the volume down key to highlight Wipe data/factory reset

• Use the power button to select this option

5. On the next menu:

• Use the volume down to highlight Yes – delete all user data

• Use the power button to select this option

6. After that process is complete, on the recovery menu select Reboot Now

Once the device has been factory reset and dropped into the SST group, go through steps to triage the device to duplicate issues from RMA. If issue does not exist, close rma with status of no issue found. If Hardware issues exist, open Janam RMA to fix the device.

Asset Tag Placement

Change request

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