Aaron's
Check-In Process

What to Expect: 

Two deliveries are generally guaranteed everyday. One will be from UPS and the other will be from FedEX. The hours of delivery will usually be between 2-4pm. While both services will deliver at different times, FedEx will bring there own amount of Aaron's assets from RMAs that were recently generated. When these packages are delivered, place the packages on the REX cart. Pay close attention to the names on the cart's shelves. Each shelf will be tied to a customer (If the goal is to complete the check-in process, continue to the "Labels and Boxes" section. If not, the process ends here until the next business day).

Labels & Boxes:

*** This process should be followed fully if the goal is to setup for the completion of the check-in process at a different time. If the goal is to complete the check-in process, only complete step 1 - 3 and skip to the "REX RMA Update" section. ***

1. Grab an Aaron's box.

2. Take the device out of the box.

3. Cut the label from the box.

4. Using a rubber band, wrap the label around the device. 

5. Place the wrapped device in the "Aaron's Check-In" bin.

The Check-In Bin

This bin is labeled "Aaron's Check-ins". It should only have Aaron's assets inside and should be dealt with daily. In the event that there's no time to work on the check-in bin, feel free to use the bin to hold devices until there's enough time (even if that bleeds into multiple days). While useful, it is not recommended to leave the check-in bin with too many devices. Make a plan to chip away at the total amount and/or ask for assistance if the total amount becomes overwhelming.    

REX RMA Update:

1. Grab a device from the check-in bin or from a box (make sure if pulling from a box, the label from the box is nearby)

2. Open the Aaron's REX portal.

3. While inside the REX portal, select the "RMAs" option (when logging into the portal for the first time, the "Dashboard" section is selected by default.  

4. Use the magnifying glass on the top right hand corner to search the RMA number that is tied to the device or scan the serial number of the device (the RMA number can be found near the bottom left hand corner on the label from the box the device came from).

5. Select the searched RMA (another UI will appear to the right side of the screen).  ***Take the time to double check that the RMA number references the serial number of the defective device or vise-versa. IF THERE'S NOT A MATCH, STOP AND CONTACT YOUR MANAGER ***

6. Edit the following fields in the "Repair" tab:

   • • Repair Status: Change the value from "Pending Receipt" or "Blank" to "RMA Evaluation"

7. Select the green "Save" button when complete.

Proceed to the "REX Asset Update" section

REX Asset Update:

1. Select the "Assets" option in the REX portal.

2. Use the magnifying glass on the top right hand corner to search for the asset (copy/paste or type the defective serial number).

3. Select the searched asset (another UI will appear to the right side of the screen).

4. Edit the following fields:

   1. • Location ID = Select "SST"

      • Status = Select "AWAITING EVALUATION"

5. Select the green "Save" button when complete. 

6. Take the device and place it in a bin labeled "Aaron's - Awaiting Evaluation"

The Check-In Process is Complete