Capstone - ET45 Spot Truck RFID Staging

Summary:  The RFID Spot truck project consists of Fixed RFID readers & ET Tablets.  The RFID readers are mounted on trucks and track trailers throughout the yard.  The tablet runs their application and draws data from our Yard tracking RFID use case, but does not run our software on tablet. The RFID Readers will be configured and tested with cellular, including activation of SIMs via contact with Capstone prior to shipping.  The ET Tablets will be enrolled in SOTI and also tested with cellular, including activation prior to shipping.

**Process use files found on shared drive at Technical Services\Customer Files\Capstone\SpotTruckRFIDProject\TABLETS\ET45\StageNow**

ET45 Spot Truck RFID - Staging Process

Hardware Preparation and Asset Logging

Always refer to the Master Capstone SpotTruck Staging running template located in: Customer Files / Capstone / Spot Truck / Staging.

Hardware Intake and Preparation

1. Upon receipt of new hardware, assign and affix a unique asset tag to each device.

   1. • Asset Tags are located in a bin labeled "Capstone"

      • Refer to the example pictures below for placement location.

2. Assign and insert a SIM card into each device.

   1. • SIM cards are located in a bin labeled "Capstone"

      • The device's SIM slot is located underneath the battery.

Asset Logging and Cross-referencing

1. Log the asset tag number, device serial number, IMEI#1 and the associated SIM card number in the Master Capstone SpotTruck Staging running template.

2. Copy and paste the details from the template into the rollout details in the work order.

Preparing the Activation Request

1. Download the Master Capstone SpotTruck Staging running template as a .XLSX and open it with Excel.

   • • Enable Editing.

     • Right-click on Sheet1 and select "Create a Copy".

     • Rename the original sheet to "Activated" and delete all rows of tablets that are not activated.

     • Rename the copied sheet to "Pending Activation" and delete all rows of activated devices.

2. Save the sheet as Capstone_SpotTruck_Staging_ET45-XX.XX.2025-Request.xlsx, replacing "XX.XX.2025" with the current date.

Sending the Activation Request

1. Email the running template to the appropriate group for SIM activation. The Site number and name can be located in the work order.

   • • EMAIL SUBJECT: Capstone Spot Truck SIM Activation Request - ET45 Tablets

     • To: telco@capstonelogistics.com

     • CC: capstonespottruck@sstid.com, nelson.rodriguez@sstid.com, solutionsengineering@sstid.com

     • Body:
       Hello Solbrisa,
       I hope you are doing well. Please see the attached spreadsheet with the details of the tablets ordered for Capstone [SITE#]-[SITE-NAME]. Please proceed to activate the SIMs and advise when complete.
       Thank you,

     • ATTACHMENT: Capstone_SpotTruck_Staging_ET45-XX.XX.2025-Request.xlsx

Important: Allow up to 24 hours for the Capstone team to activate the SIM cards. Do not proceed to final configuration until activation is confirmed.

Proceed to the "Load Approved OS" section

Load Approved OS

As of 8/26/25 - Approved OS load = 14_14.09.18_U91

1. Power on device

2. On Hi there screen scan > StageNow barcodes: Android14_14.09.18_U91_Full_Update.pdf

3. If the device fails to upgrade because the device is on a newer version > Scan the StageNow barcodes to downgrade: Android13_13.17.29_U04_Full_Downgrade.pdf

4. After update completed > Confirm build number > Settings > About phone > Build Number = 14-09-18.00-UG-U91-STD-GSE-04

5. Open StageNow > scan barcode: MX13.1_FactoryReset.pdf

Once complete, proceed to the "Zero Touch Registration" section

Zero Touch Registration

1. Login to Zero Touch reseller portal. Link must be opened in "Incognito" mode.

   • • Email: zt.admin@sstid.com

     • Password: Mdm4Life@@

2. Select the "Devices" option 

3. Select + Add device on top right

4. Select Capstone Logistics | 1358780890 in customer name

5. Select the "IMEI" option (selected by default)

6. Copy paste or scan the IMEI's to register (separate each serial with a new line, space, colon, or comma)

7. Select "Add" when complete.

   • • All registered devices will receive the default configuration: SOTI-Zebra-Devices-Unassigned

Proceed to the "Device Staging" section. 

Device Staging

Initial Device Setup & WiFi

1. At the "Hi There!" screen, select Start and connect to the SST Guest Access WiFi network.

   1. • Troubleshooting: If a "no network connection" message appears, press the back button to return to the "Hi There!" screen and select Start again.

Work Profile Enrollment

1. When the "This device belongs to your organization" screen appears, select Next.

2. Wait for the "Getting ready for work setup..." screen to complete (this may take up to 30 seconds).

3. On the "Let's set up your work device" screen, select Accept & continue.

4. At the "This device isn't private" prompt, select Next.

5. On the Google Services screen, scroll up and select Accept.

6. MobiControl will launch and begin automatic enrollment. Select RETRY if prompted.

MobiControl Agent Permissions

1. Tap the Google Play Account acknowledgment from the agent to allow staging to continue.

2. When "Agent Pending Actions" appears, enable the following permissions sequentially:

   • • Display Over Apps: Switch the toggle ON for MobiControl, then press back.

     • Write Settings: Switch the toggle ON for MobiControl, then press back.

     • Notification Access: Select SOTI MobiControl > switch the toggle ON > select Allow, then press back.

     • Usage Access: Switch the toggle ON for MobiControl, then press back.

MobiControl Admin Configuration

1. Login to the MobiControl web portal:

   • • URL: https://s097065.mobicontrolcloud.com/MobiControl?nosso=true

     • Username: sst-staging

     • Password: Sstid1234

2. Navigate to the \\Zebra Devices\Unassigned Group folder, where newly staged units will appear.

3. Drag and drop the device(s) into the \\Zebra Devices\Zebra Tablets\Capstone Spot Truck group and select Move.

4. Rename Device:

   • • Navigate to the Capstone Spot Truck group.

     • Right-click the device and select the Rename action.

     • Use the following naming convention: SITE# - TAB[A-Z] - ASSET TAG#

       • • Example: For McLane (site #40493) with two devices, the names would be 40493 - TAB A - 22237 and 40493 - TAB B - 22236.

5. Verify that all configuration profiles, located in the configuration tab, show as "Installed" in green.

   • • If a profile shows a status of "INSTALLED PARTIALLY," follow these steps to resolve it:

       • • Click the blue circle menu (...) next to the failed profile and select "Revoke profile".

         • Refresh the device status (click the cycling arrows 🔄 next to the device name) until the status shows "Administratively removed".

         • Click the blue circle menu (...) again and select "Install profile".

         • Refresh until the status updates to "Installed".

6. Once confirmed, power off the tablet.

Proceed to the "Zendesk Work Order Handoff" section.

Zendesk Work Order Handoff

This section outlines the process for updating the Zendesk ticket to move the staged devices into the Quality Assurance (QA) phase.

Updating the Zendesk Ticket

1. Log into Zendesk and navigate to the relevant Work Order ticket.

2. In the bottom left corner, click the "Apply macro" button.

3. Search for and select the macro: Work Order - Ready for QA.

4. Applying the macro will automatically change the ticket status and generate an internal note. Before submitting, add the following line to the bottom of the note:
   This order has been staged and is ready for QA. When QA is complete, please use the macro "Work Order - Ready to Ship" to move it to the next stage. Please post the tracking number(s) when available.

5. Send the updated internal note.

Next Steps & Handoff

• For QA: Submitting the note notifies the Solution Engineering team that the devices are ready for their QA process. They will update the ticket when their review is complete.

• For Shipping: After QA, the Customer Service team is notified to pack the order, generate shipping labels, and post the final tracking numbers to the ticket.

Once the note has been sent, you may proceed to the "Asset Spreadsheet & Email Notification" section.

Asset Spreadsheet & Email Notification

This final section covers documenting the staged assets in the master spreadsheet and notifying the relevant teams.

IMPORTANT: Do not proceed with this section until the tracking number(s) have been posted in the Zendesk ticket. All spreadsheet fields must be complete before sending the email.

Preparing the Asset Spreadsheet 

1. Download the Asset Spreadsheet as a .XLSX file.

   • • Asset Spreadsheet

2. Open the file in Excel and select "Enable Editing".

3. Fill in the spreadsheet with the following details for each device:

   • • Site Number

     • Site Name

     • Shipped to Name

     • Shipped to Address

     • Part #

     • Capstone Asset #

     • S/N

     • Staged

     • Date Shipped

     • Tracking (Reference the Zendesk ticket for this information)

Saving and Uploading the File

1. Once complete, save the spreadsheet using the following naming convention:

   • • Capstone_SpotTruck_Staging_ET45-SOXXXXX-Request

     • (Replace SOXXXXX with the actual Sales Order number from the work order)

     • Refer to example picture below

2. Upload the final, saved file to the designated Google Drive folder:

   • • Staging Files Google Drive Link

Sending the Notification Email

1. Compose a new email using the exact details below.

   • • Refer to example picture below

2. Attach the completed spreadsheet before sending.

   • To: SSTIDAssetNotifications@capstonelogistics.com

   • CC: Nelson Rodriguez <nelson.rodriguez@sstid.com>, Solutions Engineering <solutionsengineering@sstid.com>, Kyle Stanford <kyle.stanford@sstid.com>, capstonespottruck@sstid.com

   • Subject: Capstone Asset Tag Assigned

   • Body:

Hello,

Attached is the asset and shipping details for devices shipped for the following location(s).

List Locations (Reference the Work Order)

Thanks,

2. • Attachment: Capstone_SpotTruck_Staging_ET45-SOXXXXX-Request.xlsx

QA

Perform this final check to ensure the device is fully configured and ready for deployment.

1. Login & Locate Device

   • • Power on the device.

     • Login to MobiControl:

       1. • URL: https://s097065.mobicontrolcloud.com/MobiControl/WebConsole/

          • Username: sst-staging

          • Password: Sstid1234

     • Navigate to the \\Zebra Devices\Capstone Freight Runner group and search for the staged device's serial number.

2. Verify Device Configuration

   • • Confirm OEM Version: Check that it matches 14_14.09.18_U91.

     • Confirm Profiles: Ensure all configurations show as "Installed".

     • Troubleshoot: Reprocess any failed packages or profiles as needed.

3. Confirm App Permissions

   • • Enter Admin Mode: In MobiControl, bulk-select the staged unit(s) and send the "Enter Admin Mode" action.

     • Navigate on Device: Go to Settings > Apps & notifications > Advanced > Special app access.

     • Verify Permissions: Confirm the following are set to "Allowed" for SOTI MobiControl:

       1. • Display Over Other Apps

          • Write Settings

          • Notification Access

          • Usage Access

4. Finalize QA

   • • Enter User Mode: In MobiControl, bulk-select the staged unit(s) and send the "Enter User Mode" action.

     • Power off the device and logout of the MobiControl console. QA is now complete.