TC53e - Staging Process

Work Order Roll Out Details

Once devices are received, begin scanning into the work order the serial number

1. Access the appropriate work order

2. Scan in each ID in the Roll Out Details Tab

Install Accessories

• Protective Boot

• Strap

• Micro SDCards

NOTE: Office Depot requires Micro SDCards to be added to the TC53e. Newly ordered or retrieved from REX accessory inventory. Request 1 for each device. Files to be copied:

• Approved OS BSP: 13-15-17.00-TG-U04 (File Name: NE_FULL_UPDATE_13-15-17.00-TG-U04-STD-NEM-04.zip)

• Factory Reset Package (File Name: NE_FR_T_V3.zip)

Load Approved OS

1. Turn on unit and scan the StageNow barcode - A13-FullUpdate-13.15.17_U04

2. Device will connect to WiFi and begin OS Upgrade

3. Unit will restart 

4. Confirm in Settings > About Phone > Build number = 13-15-17.00-TG-U04-STD-NEM-04

5. Open StageNow and scan the MX13.1_FactoryReset barcode

6. Unit will restart

7. Power down device

Zero Touch Enrollment

1. Log into Zero Touch using the following login information below:

   • User name: zt.admin@sstid.com

   • Password: Mdm4Life@

2. Select Devices on the left side 

3. Select + Add device on top right corner

4. Enter customer name and select Office Depot - Retail | 1521265367

5. Select Wi-Fi only

6. Copy paste or scan the serial(s) to register (separate each serial with a new line, space, colon, or comma)

7. Select Add > # device added will appear > select Done

QA

Follow the steps per device QA

1. Confirm serials are registered in Zero Touch

2. Confirm devices are on build number 13-15-17.00-TG-U04-STD-NEM-04

3. Confirm microSD card installed

4. Confirm protective boot and strap installed