Del Monte REX - Creating a New RMA

Creating a New RMA

If a user emails an RMA request rather than submitting in REX independently, then the REX ticket should be created prior to facilitating repairs for the customer.  The steps to do this are below.

1. Log into Del Monte REX. Select the RMA section.

2. Select  ‘+’ to create new RMA.

3. Specify serial number, location, Problem Category, and Problem Description.

4. Update the end user contact Email, First and Last Name, and Telephone Number.

5. Click Save.

6. Submitting RMA request will trigger the creation of a ZenDesk ticket.