Sonny's Direct - MC93 REX Pending Staging Process

**Process use files found on shared drive at Technical Services\Customer Files\Sonny's Direct\Staging** 

MC93 - Pending Staging Process

What to Expect

This procedure covers the full inspection of a device. You will first determine if the device is in a lockdown state and perform a factory reset if necessary. The process concludes with a comprehensive physical and functional test to confirm the device is fully operational and ready for service.

Device Check

Determine if the device is in a lockdown state.

Is the device's user interface locked down?

• If YES, and you cannot access standard apps or settings, begin with Procedure 1 below.

• If NO, and the device is on a standard setup screen or home screen, proceed directly to Procedure 2.

Procedure 1: Lockdown Bypass & Factory Reset

Follow these steps only if the device is in a lockdown configuration that prevents normal operation.

1. Press and hold the Back button on the device.

2. From the menu that appears, select Administrator.

3. Scan the administrator password barcode (located below this section) to submit the credentials. The lockdown screen will release.

4. Press the Home (circle) button to go to the main application screen.

5. Open the StageNow application.

6. Scan the "Factory Reset" barcode located below this section.

7. The device will initiate a full factory reset. Allow this process to complete.

8. Once the reset is finished, continue to Procedure 2 below.

Procedure 2: Device Inspection Checklist

Perform this comprehensive check to ensure the device is fully functional.

A. Battery and Power

• Power On/Off: Confirm the device powers on and off correctly using the power button.

• Charging Test: Place the device in a compatible cradle or connect a charger to verify that the charging indicator activates and the battery receives a charge.

B. Physical Inspection

• Screen Condition: Inspect the screen for any cracks, scratches, or dead pixels. Test touch responsiveness across the entire display.

• Buttons: Press each physical button (power, volume up/down, scanner triggers) to ensure they click properly and perform their function.

• Ports: Visually inspect the charging port and any other connectors for debris, bent pins, or physical damage.

• Device Housing: Check the casing for cracks, significant scuffs, or other signs of impact or water damage.

C. Connectivity & Function

• Wi-Fi: Connect the device to a Wi-Fi network to confirm it can establish and maintain a stable connection.

• Barcode Scanner: Launch a scanning application and test the scanner with several different barcode types (1D, 2D/QR) to ensure it reads quickly and accurately.

Proceed to the "Load Approved OS" section.

Load Approved OS

As of 7/24/25 - Approved OS load = 10-16-10.00-QG-U106

Barcodes referenced in these steps can be found below this section.

1. Power on Device

2. On "Hi There" screen:

   1. • Scan the "10-16-10.00-QG-U00" barcode from the designated profile (found below). 

      • Allow the StageNow application to launch.

3. Downloading of the OS base package will begin.

   1. • After the download completes, the device will attempt to downgrade the device.

      • To check the update status, pull down the notification panel from the top of the screen and you will see "Zebra System Services OS Update is working now 1%...". This can take up to 5 minutes

      • The device will display "OS Update is Completed Device will be rebooting in 15 seconds" when complete. 

      • Once the process is complete, the device will reboot, finalize the OS update, and factory reset, returning you to the "Hi There" screen.

4. On "Hi There" screen:

   1. • Scan the "10-16-10.00-QG-U106" barcode from the designated profile (found below). 

      • Allow the StageNow application to launch.

      • Scan all remaining profile barcodes.

5. Downloading of the OS base package will begin.

   1. • After the download completes, the device will attempt to upgrade the device.

      • To check the update status, pull down the notification panel from the top of the screen and you will see "Zebra System Services OS Update is working now 1%...". This can take up to 5 minutes

      • The device will display "OS Update is Completed Device will be rebooting in 15 seconds" when complete. 

      • Once the process is complete, the device will reboot, finalize the OS update and reboot the device back to the home screen.

6. Open the StageNow application and scan the "Factory Reset" barcode.

   1. • Once the process is complete, the device will factory reset, returning you to the "Hi There" screen.

Proceed to the "REX Asset Update" section 

REX Asset Update

1. Open Sonny's Direct REX environment.

2. Select the "Assets" option.

3. Use the magnifying glass on the top right hand corner to search for the asset (paste the serial number).

4. Select the searched asset (another UI will appear to the right side of the screen).

5. Edit the following fields:

   1. • Location ID = Select "SST"

      • Status = Change the status to “SPARE POOL”

6. Select the green "Save" button when complete. 

7. Take the device and place it in a bin labeled "Sonny's Direct Spare Pool"

The Pending Staging process is complete.