Capstone - ET85 Spot Truck RFID Staging 

Summary:  The RFID Spot truck project consists of Fixed RFID readers & ET Tablets.  The RFID readers are mounted on trucks and track trailers throughout the yard.  The tablet runs their application and draws data from our Yard tracking RFID use case, but does not run our software on tablet. The RFID Readers will be configured and tested with cellular, including activation of SIMs via contact with Capstone prior to shipping.  The ET Tablets will be enrolled in SOTI and also tested with cellular, including activation prior to shipping.

*Notes:  ET85 only for use in high temperature sites (IE: Amarillo) where the ET65 will be used in standard deployments going forward to allow them to use android where possible.

**Process uses files found on shared drive at Technical Services\Customer Files\Capstone\SpotTruckRFIDProject\TABLETS\ET85\Files**

ET85 Spot Truck RFID - Staging Process

Hardware Preparation and Asset Logging

Always refer to the Master Capstone SpotTruck Staging running template located in: Customer Files / Capstone / Spot Truck / Staging.

Hardware Intake and Preparation

1. Upon receipt of new hardware, assign and affix a unique asset tag to each device.

   1. • Asset Tags are located in a bin labeled "Capstone"

      • Refer to the example pictures below for placement location.

2. Assign a SIM card for each device. IMPORTANT: DO NOT install SIM card until activation has been completed.

   1. • SIM cards are located in a bin labeled "Capstone"

      • The device's SIM slot is located underneath the battery.

Asset Logging and Cross-referencing

1. Log the asset tag number, device serial number, IMEI#1 and the associated SIM card number in the Master Capstone SpotTruck Staging running template.

2. Copy and paste the details from the template into the rollout details in the work order.

Preparing the Activation Request

1. Download the Master Capstone SpotTruck Staging running template as a .XLSX and open it with Excel.

   • • Enable Editing.

     • Right-click on Sheet1 and select "Create a Copy".

     • Rename the original sheet to "Activated" and delete all rows of tablets that are not activated.

     • Rename the copied sheet to "Pending Activation" and delete all rows of activated devices.

2. Save the sheet as Capstone_SpotTruck_Staging_ET85-XX.XX.2025-Request.xlsx, replacing "XX.XX.2025" with the current date.

Sending the Activation Request

1. Email the running template to the appropriate group for SIM activation. The Site number and name can be located in the work order.

   • • EMAIL SUBJECT: Capstone Spot Truck SIM Activation Request - ET85 Tablets

     • To: telco@capstonelogistics.com

     • CC: capstonespottruck@sstid.com, nelson.rodriguez@sstid.com, solutionsengineering@sstid.com, kyle.stanford@sstid.com

     • Body:
       Hello Solbrisa,
       I hope you are doing well. Please see the attached spreadsheet with the details of the tablets ordered for Capstone [SITE#]-[SITE-NAME]. Please proceed to activate the SIMs and advise when complete.
       Thank you,

     • ATTACHMENT: Capstone_SpotTruck_Staging_ET85-XX.XX.2025-Request.xlsx

Important: Allow up to 24 hours for the Capstone team to activate the SIM cards. Do not proceed to final configuration until activation is confirmed.

Proceed to the "Load Approved OS" section

Load Approved OS

As of 8/28/25 - Approved OS load = Windows 11 Pro: 24H2 Z01.2 With BIOS A10

Initial Setup & Connections

1. First, confirm the device is completely powered off.

2. Connect the tablet to its AC Power Adapter.

3. Obtain the required Capstone OS USB Drive (Windows 11 Pro: 24H2 Z01.2, BIOS A10).

   • • Note: USB drives are located in the bin labeled "Capstone". If one is unavailable, refer to the "How to Create USB with Approved OS" section.

Insert USB and Enter Boot Menu

1. Insert the Capstone OS USB Drive into the tablet's USB port.

2. Double-press the Power Button.

3. Confirm a green light flashes on the battery indicator and a white light flashes near the top camera.

Activate Menu

1. When the Zebra logo and a mouse cursor appear, continuously tap the screen until you hear an audible tone.

   1. • CRITICAL: Stop tapping immediately after the tone to avoid triggering a device reboot.

Select Boot Device

1. Use the Volume Down/Up buttons to highlight the USB Drive option.

2. Tap the screen to select it.

Begin Installation

1. The device will begin the USB boot process. When prompted, select Yes to continue.

Automated Process

1. The OS installation will now run automatically.

   1. • IMPORTANT: When instructed by the command prompt, REMOVE the USB drive.

2. The tablet will reboot multiple times. Do not interrupt this process.

3. The installation is finished when the device shuts down completely.

Proceed to the "Initial Device Setup & Configuration" section

Initial Device Setup & Configuration

This procedure begins after the OS installation is complete and the device has booted to the initial Windows setup screen.

Bypass Network Connection Setup (OOBE)

1. At the "Let's connect you to a network" screen, tap the Accessibility icon (person icon) in the bottom-right corner.

2. Toggle the On-Screen Keyboard to On, then select Dock.

3. On the on-screen keyboard, press SHIFT + FN + F10 to open a Command Prompt window.

4. Tap inside the Command Prompt, then type cd oobe and press Enter.

   1. • Type b and then press the Tab key. The command should autocomplete to BypassNRO.cmd.

5. Press Enter. The device will automatically restart.

Create Local Administrator Account

1. After the device restarts, proceed through the setup screens:

   • • Region: United States -> Yes

     • Keyboard Layout: US -> Yes

     • Add second keyboard layout? -> Skip

2. On the network screen, select the option I don't have internet.

3. On the next screen, select Continue with limited setup.

4. Accept the License Agreement.

5. Enter the local account credentials exactly as follows:

   • • Name: Capstoneadmin

     • Password: Cap_Zebra9632

     • Confirm Password: Cap_Zebra9632

6. Enter the security question answers exactly as follows:

   • • What was your first pet's name? -> Capstone1

     • What's the name of the city you were born? -> Capstone2

     • What was your childhood nickname? -> Capstone3

7. On the Windows Hello screen, select Skip for now.

8. Accept the default privacy settings by selecting Next and Accept.

9. Wait for the account setup to complete and the Windows desktop to appear.

   • • Note: Allow any final driver installations or command prompts to finish automatically.

Configure Cellular (SIM) & Wi-Fi Connections

1. Clean up Desktop: If a "Zebra WFC PTT Pro" shortcut is on the desktop, press and hold it, then select Delete.

2. Install SIM Card: Shut down the tablet, install the SIM card into the primary slot, and then power it on.

3. Configure SIM Slot:

   • • Navigate to Start > Settings > Network & internet > Cellular.

     • Turn Cellular data OFF.

     • Change the setting Use this SIM for cellular data from SIM 2 to SIM 1.

     • Turn Cellular data back ON. Close the Settings window.

4. Verify Cellular Connection: Listen for a "hardware connect" tone. A "Configuring Mobile broadband device" message should appear. Once complete, check the network icon in the taskbar to confirm it shows a cellular connection with the carrier's name (e.g., AT&T, Verizon).

5. Connect to Wi-Fi:

   • • Select the Wi-Fi icon in the taskbar.

     • Choose the SST Guest Access network.

     • Check the box for Connect automatically, then select Connect.

Provisioning Package

1. Insert the USB drive containing the Zebra ET85.ppkg.

   • • This USB can be located in a bin labeled "Capstone"

2. Open File Explorer, navigate to the USB drive, and launch the Zebra ET85.ppkg file.

3. When prompted "Is this package from a source you trust?", select Yes, add it.

4. The package will install automatically, which includes the SOTI MobiControl client.

5. Observe for Reboot:

   • • If a notification appears indicating a reboot is required, do nothing. Allow the device to restart on its own.

If no reboot occurs, you may proceed to the next section, "SOTI MobiControl Configuration"

SOTI MobiControl Configuration

This section covers device verification, group assignment, and final profile configuration within the SOTI MobiControl platform.

1. Log In & Verify Connectivity

• Go to https://s097065.mobicontrolcloud.com/MobiControl?nosso=true

• Login with sst-staging / Sstid1234.

• Navigate to \\Zebra Devices\Unassigned Group.

• Confirm the new device is online and shows the App Catalog on its screen. You may now disconnect the USB cable.

2. Move & Assign Device

• Move the device to its destination folder: \\Zebra Devices\Zebra Tablets\Capstone Spot Truck.

• Place it in the correct time zone sub-group based on its shipping location (e.g., CentralTZ for Texas, PacificTZ for Washington).

3. Rename Device

• Right-click the device, select Rename, and use the standard format: [SITE#] - TAB [LETTER] - [ASSET#].

• Use the next available sequential letter (A, B, C...).

• Example: 40493 - TAB A - 22237

4. Verify Configuration & Finalize

• Click the device and check the Configurations tab. Ensure these two profiles are INSTALLED:

  • • Zebra ET85 Surf Config - Background

    • Zebra ET85 Local User - Restart

• If a profile is "INSTALLED PARTIALLY": Use the three-dot menu to Revoke the profile, wait for it to be removed, and then Install it again.

• On the device, a "You're about to be signed out" message will appear. Tap Close to acknowledge and complete the auto-reboot.

Proceed to the "Capstoneadmin Account Configuration" section.

Capstoneadmin Account Configuration

This section details the final UI cleanup and application verification for the Capstoneadmin account.

Taskbar & Desktop Cleanup

1. Log into the Capstoneadmin account.

2. Unpin the following applications from the taskbar. To do this, press and hold the icon until the context menu appears, then select "Unpin from taskbar".

   • • Outlook

     • Camera

     • Microsoft Web Store

     • Edge

     • File Explorer

     • CoPilot

       • Note: If CoPilot cannot be unpinned, press and hold an empty area of the taskbar, select "Taskbar settings," and turn the toggle for "Copilot (preview)" to Off.

3. On the desktop, delete the Microsoft Edge shortcut.

4. Empty the Recycle Bin by pressing and holding its icon and selecting the "Empty the Recycle Bin" option.

Desktop Background Configuration

1. Set the custom desktop background.

   • • Navigate to Start Menu > Settings > Personalization > Background.

     • Set the "Personalize your background" dropdown to "Picture".

     • Click "Browse photos" and navigate to C:\.

     • Select the file named Capstone Background 060123.jpg.

     • Set "Choose a fit for your desktop image" to "Fit" and close the Settings window.

Reboot the device and proceed to the "CapstoneLogistics Account Configuration" section.

CapstoneSpotTruck Account Configuration

This section covers the setup and finalization of the primary user account, CapstoneSpotTruck. This process mirrors the Capstoneadmin setup to ensure a consistent user environment.

Initial Login & Setup

1. After the device reboots, select the CapstoneSpotTruck local user account.

2. Log in with the password: SpotTruck1!

3. Proceed through the initial Windows setup prompts (select Next, then Accept for the privacy settings) until the desktop is fully loaded.

Taskbar & Desktop Cleanup

1. Unpin the following applications from the taskbar by pressing and holding the icon and selecting "Unpin from taskbar":

   • • Outlook

     • Camera

     • Microsoft Web Store

     • Edge

     • File Explorer

     • CoPilot

       • Note: If needed, disable CoPilot via Taskbar settings.

2. On the desktop, delete the Microsoft Edge shortcut.

3. Empty the Recycle Bin.

Desktop Background Configuration

1. Set the custom desktop background.

   • • Navigate to Start Menu > Settings > Personalization > Background.

     • Set the "Personalize your background" dropdown to "Picture".

     • Click "Browse photos" and navigate to C:\.

     • Select the file named Capstone Background 060123.jpg.

     • Set "Choose a fit for your desktop image" to "Fit" and close the Settings window.

Final System Checks and Shutdown

Complete the final verification steps to ensure the device is ready for use.

1. Verify Application: Launch the SOTI Surf application from the desktop and confirm the browser opens with two URLs loaded.

2. Test Cellular Data:

   • Turn Off the device's Wi-Fi.

   • Check SOTI MobiControl to confirm the device remains online, which verifies the cellular data connection.

   • Turn the Wi-Fi back On.

3. Shut Down: Properly shut down the device via the Start Menu.

Staging is now complete. Proceed to the "Zendesk Work Order Handoff" section.

Zendesk Work Order Handoff

This section outlines the process for updating the Zendesk ticket to move the staged devices into the QA phase.

Updating the Zendesk Ticket

1. Log into Zendesk and navigate to the relevant Work Order ticket.

2. In the bottom left corner, click the "Apply macro" button.

3. Search for and select the macro: Work Order - Ready for QA.

4. Applying the macro will automatically change the ticket status and generate an internal note. Before submitting, add the following line to the bottom of the note:
   This order has been staged and is ready for QA. When QA is complete, please use the macro "Work Order - Ready to Ship" to move it to the next stage. Please post the tracking number(s) when available.

5. Send the updated internal note.

Next Steps & Handoff

• For QA: Submitting the note notifies the Solution Engineering team that the devices are ready for their QA process. They will update the ticket when their review is complete.

• For Shipping: After QA, the Customer Service team is notified to pack the order, generate shipping labels, and post the final tracking numbers to the ticket.

Once the note has been sent, you may proceed to the "Asset Spreadsheet & Email Notification" section.

Asset Spreadsheet & Email Notification

This final section covers documenting the staged assets in the master spreadsheet and notifying the relevant teams.

IMPORTANT: Do not proceed with this section until the tracking number(s) have been posted in the Zendesk ticket. All spreadsheet fields must be complete before sending the email.

Preparing the Asset Spreadsheet 

1. Download the Asset Spreadsheet as a .XLSX file.

   • • Asset Spreadsheet

2. Open the file in Excel and select "Enable Editing".

3. Fill in the spreadsheet with the following details for each device:

   • • Site Number

     • Site Name

     • Shipped to Name

     • Shipped to Address

     • Part #

     • Capstone Asset #

     • S/N

     • Staged

     • Date Shipped

     • Tracking (Reference the Zendesk ticket for this information)

Saving and Uploading the File

1. Once complete, save the spreadsheet using the following naming convention:

   • • Capstone_SpotTruck_Staging_ET85-SOXXXXX-Request

     • (Replace SOXXXXX with the actual Sales Order number from the work order)

     • Refer to example picture below

2. Upload the final, saved file to the designated Google Drive folder:

   • • Staging Files Google Drive Link

Sending the Notification Email

1. Compose a new email using the exact details below.

   • • Refer to example picture below

2. Attach the completed spreadsheet before sending.

   • To: SSTIDAssetNotifications@capstonelogistics.com

   • CC: Nelson Rodriguez <nelson.rodriguez@sstid.com>, Solutions Engineering <solutionsengineering@sstid.com>, Kyle Stanford <kyle.stanford@sstid.com>, capstonespottruck@sstid.com

   • Subject: Capstone Asset Tag Assigned

   • Body:

Hello,

Attached is the asset and shipping details for devices shipped for the following location(s).

List Locations (Reference the Work Order)

Thanks,

2. • Attachment: Capstone_SpotTruck_Staging_ET85-SOXXXXX-Request.xlsx

QA

Perform this final check to ensure the device is fully configured and ready for deployment.

SOTI MobiControl Verification

1. Login & Locate Device

   1. • Power on the device.

      • Login to MobiControl:

        1. 1. URL: https://s097065.mobicontrolcloud.com/MobiControl/WebConsole/

           2. Username: sst-staging

           3. Password: Sstid1234

2. Correct Group: The device is filed in the correct time zone sub-group under:

   1. • \\Zebra Devices\Zebra Tablets\Capstone Spot Truck

3. Profile Status: All assigned configuration profiles show a status of INSTALLED.

4. Device Details: The following information is present and accurate:

   1. • OS Version: 10.0.26100.3194

      • IMEI / MEID / ESN

      • ICCID

On-Device Verification

Power on the device and perform a final inspection:

1. Log In: Log in to the CapstoneSpotTruck account using the password SpotTruck1!.

2. Verify UI Cleanup: Confirm that the user interface is clean:

   • • Specified apps are unpinned from the taskbar.

     • There is no Microsoft Edge shortcut on the desktop.

     • The Recycle Bin is empty.

3. Verify Application: Launch the Surf application from the desktop and confirm the browser opens with two URLs.

4. Confirm Connectivity: Ensure the cellular connection is active and showing a signal.

5. Final Shutdown: Once all checks are passed, properly shut down the device.

How to Create USB with Approved OS

This procedure details how to create a bootable USB drive with the approved OS image and use it to re-image a tablet.

Important Prerequisites

• USB Drive: Use a USB stick that is 32GB or larger.

• File System: The USB drive must be formatted as FAT32. The tablet's BIOS will not recognize other formats like NTFS or exFAT for booting.

Part 1: Creating the Bootable USB Drive

1. Format the USB Drive:

   • • Insert the USB stick into a Windows PC.

     • Open File Explorer, right-click the USB drive, and select Format....

     • Set the "File system" to FAT32.

     • In the "Volume label" field, name the drive BOOTME.

     • Click Start to format the drive.

2. Prepare the OS Files:

   • • Download the official OS image .zip file from this link

     • Extract the entire contents of the .zip file to a folder on your PC.

3. Copy Files to USB:

   • • Copy all the extracted files and folders from your PC directly onto the root level of the newly formatted BOOTME USB drive. The drive is now ready.

Part 2: Imaging the Tablet

1. Connect and Power On:

   • • With the tablet powered off, connect the bootable USB drive.

     • Ensure the AC power adapter is plugged in before you begin.

     • Power on the tablet.

2. Enter the BIOS Boot Menu:

   • • As soon as the manufacturer's logo (BIOS splash screen) appears, repeatedly tap the center of the touch screen until you hear an audible beep. This will open the boot menu.

3. Select the Boot Device:

   • • Use the tablet's Volume Down button to navigate the menu and highlight the USB drive option (BOOTME).

     • Tap your selection on the screen to confirm.

4. Run the Installation:

   • • The tablet will restart and begin loading the recovery files. When prompted to begin, select YES.

     • The installation will now proceed automatically. Do not interrupt the process.

5. Complete the Process:

   • • Imaging is finished when a message appears prompting you to remove the USB drive.

     • Once the USB is removed, the tablet will automatically reboot several times and then power down completely.

6. Begin Windows Setup:

   • • Power the tablet back on. It will now boot into the standard Windows Out of Box Experience (OOBE), ready for the initial setup.