**Process use files found on shared drive at Technical Services\Customer Files\Disney\Disney DPI files\TC53E Staging Documents**

TC53E - Staging Process

SD Card Load

Ensure your SD card is pre-loaded with the "NE_FULL_UPDATE_13-24-08.00-TG-U00-H27-NEM-04.zip" and the "osupdate.upl" file. If the SD card does not contain this specific file, either leave the SD card empty and follow the instructions in the "Load Approved OS - StageNow Method" section when prompted to throughout this SOP or download the file located at the top of this SOP and transfer it to the SD card. The files are also located in this link.

1. Install Micro SD Card

   • • Follow the illustration below.

Proceed to the "Installing The Screen Protector" section

Installing The Screen Protector

1. Clean the Screen:

   • • Wipe the device's screen well with the alcohol wipe. Go in one direction.

     • Get the edges and corners extra clean.

2. Dry and Dust Off:

   • • Dry the screen completely with the special cloth. No streaks or wet spots!

     • Look closely for any dust.

     • Use the dust sticker to pick up every last speck. (This is super important!)

3. Get the Protector Ready:

   • • Peel off a little bit of the backing from the sticky side of the new screen protector (look for a "Step 1" tab).

     • Don't touch the sticky part with your fingers!

4. Line It Up Carefully:

   • • Hold the screen protector by its sides.

     • Carefully line up the edge of the protector with the edge of the device's screen. Make sure it's straight and even. Match any holes for the camera.

5. Stick It On:

   • • When it looks right, slowly lower the protector onto the screen.

     • If it's crooked, lift it carefully right away and try again.

     • Keep peeling the backing off as you smooth the protector down from one end to the other.

6. Push Out Bubbles:

   • • Once it's on, use the smoothing card (or a credit card wrapped in the cloth) to push out any air bubbles.

     • Start in the middle and push towards the edges.

     • If a bubble is stuck, you can gently lift the nearest edge of the protector and push the bubble out as you put it back down.

     • Tiny bubbles might go away by themselves in a day or two.

Important: Please be sure to remove all air gaps

Proceed to the "Installing The Exoskeleton" section

Installing The Exoskeleton

1. Install the Exoskeleton

   1. • • Follow the video below.

Proceed to the "Asset Tag Application" section

Asset Tag Application 

These devices should already have asset tags applied to them. In the event that they do not, please reach out to your manager. Asset tags will be provided for you.

1. Apply asset tags to the front and back of the TC53E. Please ensure the screen protector is installed before you attach the front asset tag!

1. • • Reference pictures below

Proceed to the "Zero Touch Registration" section

Zero Touch Registration

1. Login to Zero Touch reseller portal (https://enterprise.google.com/android/zero-touch/resellers/1036920028/devices). Link must be opened in "Incognito" mode.

   • • Email: zt.admin@sstid.com

     • Password: Mdm4Life@

2. Select the "Devices" option 

3. Select + Add device on top right

4. Select Disney - Parks and Resorts | 1220379098 in customer name

5. Select the "Serial number" option

6. Type the following in each field:

   • • Manufacturer: zebra technologies

     • Model: tc53e

     • Serial numbers: **The serial number**

Proceed to the "Zero Touch Customer Configuration Assignment" section

Zero Touch Customer Configuration Assignment

1. Login to Zero Touch configuration portal (https://enterprise.google.com/android/zero-touch/customers/1400236169/configurations#a=652733522&p=configurations-page). Link must be opened in "Incognito" mode.

   • • Email: zt.admin@sstid.com

     • Password: Mdm4Life@@

2. Select Disney – Parks and Resorts in the top left dropdown

3. Select devices

4. Enter serial number in search field

   • • Select the "Edit" dropdown located to the far right of the serial number

     • From the dropdown menu, choose the appropriate configuration option:

       • • For WDW sites, select 'WDW - DPI Zebra TC53E Staging - PROD'.

         • For DLR sites, select 'DLR - DPI Zebra TC53E Staging - PROD'.

5. Select "Save" once complete

Please Read Warning

Before you begin the next section, there're two methods to choose from when loading the approved OS. The "Preloaded SD Card" method and the "StageNow" method. When using the "Preloaded SD Card" method, ensure the OS file and the osupdate file are in the root directory of your SD card. If it's not there:

• Download the OS and the "osupdate.upl" file (the files are at the top of this guide and also linked here. OS file name "NE_FULL_UPDATE_13-24-08.00-TG-U00-H27-NEM-04.zip").

• Copy the downloaded files to the root directory of your SD card.

Proceed to the "Load Approved OS - Preloaded SD - Card Method" or the "Load Approved OS - StageNow Method" section. 

Load Approved OS - Preloaded SD Card Method

1. While holding the top button on the left side of the device (PTT Button), begin holding down the power button until you see the Zebra logo on the screen

2. Releasing the buttons, wait for the android recovery screen to appear

While on the recovery screen, pay close attention to the OS version the device is on. This can be located at the top of the screen (below the yellow text "Zebra/TC53E").

3. Using the volume buttons to navigate and the power button to select, choose either “apply upgrade from SD card” or “apply downgrade from SD card” *** The OS version the device is on will determine what option to choose . Example below ***

   • • If the device is above 13-24-08.00-TG-U00-H27, select “apply downgrade from SD card”

     • If the device is below 13-24-08.00-TG-U00-H27, select “apply upgrade from SD card” 

4. Next, select the "osupdate.upl" file

   • • The device will being processing the file (this will take some time).

5. Once finished, the device will say “Install from SD card complete” below. Select “Reboot System Now”

6. Let the the device boot back to the "Hi there" screen.

7. Scan the "TC53E Full Wipe Barcode"

   • This will factory reset the device again but this time removing the OS and osupdate file; bringing back to the "Hi There" screen once more.

Proceed to the "AirWatch Enrollment" section

Load Approved OS - StageNow Method

Please note: While an SD card is not required for this method, one must be inserted before the device is considered staged.

1. Power on Device

2. On "Hi There" screen:

   • • Scan the first barcode from the designated profile (found below).

     • Allow the StageNow application to launch.

     • Scan all remaining profile barcodes.

3. Downloading of the OS base package will begin.

   • • After the download completes, the device will attempt to upgrade/downgrade the device.

     • To check the update status, pull down the notification panel from the top of the screen and you will see "Zebra System Services OS Update is working now 1%...". This can take up to 5 minutes

     • The device will display "OS Update is Completed Device will be rebooting in 15 seconds" when complete. 

     • Once the process is complete, the device will reboot, finalize the OS update, and factory reset, returning you to the "Hi There" screen.

Proceed to the "AirWatch Enrollment" section

AirWatch Enrollment

If the device fails enrollment, scan the "TC53E Full Wipe Barcode" and restart the setup process. You can find this barcode in the "Load Approved OS - Preloaded SD Card Method" section.

1. Connect to Wi-Fi (SSTStaging or SST Guest Access) 

   1. • The device will check for a work setup

      • If the ZeroTouch registration was successful, the "This device belongs to you organization" will appear.

2. Select "Next"

• The device will start setting itself up based on the configuration profile assigned to it in ZeroTouch.

3. When the "Asset Number" screen appears:

• Check to make sure the "Corporate - Shared" option located under "Details" is selected.

• Enter the asset number (from the Asset Tag) in the field with the text "Optional". Please be sure to only include the numbers. As an example, a device with asset tag ZTC 1234 should be registered as 1234.

4. Select "Next"

• Then select "Accept & continue" when the option appears.

• Then select "Next". 

• The device will continue setting itself up. 

5. When the "Google services" screen appears:

• Select "More" > "More" > "Accept"

6. When the "Hub manage all files" screen appears: 

• Select the "GO TO SETTINGS" button

• Enable the "Allow access to manage all files" 

• Press back once

A few things may happen here. The "Install Applications" screen will appear showing the application(s) being installed or the "Install Applications" screen will disappear but the application(s) will still download in the background. Either way, the WIFI will more than likely cycle once (give this a minute, it will reconnect) and continue to download all needed applications. 

7. Select "Continue" assuming the screen is present

• The "Home" screen should appear

8. Launch the "Hub" application

• Select "I Understand"

• Select "I Agree"

• Select "App Catalog"

9. Check that the following applications were installed:

• Rover 7: WDW

• Disney Diagnostics

• Omnissa (AirWatch) Zebra MX Service

If you see "Processing" next to an application, it just means it's downloading and installing. Give it a few moments. To refresh the status, you can close and reopen the "Hub" application or while in it, you can go to the "This Device" option, scroll down, and tap "Sync device." Then, head back to the "App Catalog" option to see if your applications are ready. 

10. Press back once and then select "This Device"

11. Select "Profiles"

12. Confirm that the six following profiles were installed:

• Android Default Settings

• AndroidAgentSettings/V_21

• SharedDeviceSettings

• Android App Catalog Settings

• Grant All App Permissions

• WLAN-TWDC With SCEP SHA2 OS 13

Proceed to the "StageNow All Settings Configuration" section

StageNow All Settings Configuration

1. Launch the "StageNow" application

2. Scan the barcodes in the "DPI_TC53E-All-Settings" profile below

   1. • Once the "Staging Complete" message appears, the center circle "Home" button and the square button to the right, the "Display all apps" button will stop working. This means that everything is working as intended.  

3. Exit the "StageNow" application

Proceed to the "Manual Configuration" section 

Manual Configuration

Make the adjustments below using the "Settings" application:

1. Disable Default Print Service:

   • • Go to: Settings > Connected devices > Connection preferences > Printing > Default Print Service

       • Turn OFF "Use print service".

2. Adjust Notification Settings:

   • • Go to: Settings > Notifications > Bubbles

       • Turn OFF "Allow apps to show bubbles".

     • Go to: Settings > Notifications

       • Turn OFF "Notification dot on app icon".

       • Turn OFF "Blink light".

       • Turn OFF "Enhanced notifications".

3. Adjust Sound & Vibration Settings:

   • • Go to: Settings > Sound & Vibration > Live Caption

       • Uncheck "Use Live Caption".

       • Uncheck "Live Caption in volume control".

4. Adjust Privacy Settings:

   • • Go to: Settings > Privacy

       • Check that the "Show passwords" toggle is OFF. 

         • • If the option it turned ON, it means the DPI_TC53E-All-Settings barcode scan didn't fully take. Please rescan the "StageNow All Settings Configuration" barcode and check again.

       • Turn OFF "Show media on lock screen".

       • Turn OFF "App content"

       • Turn OFF "Show clipboard access".

       • Click on Usage & diagnostics and then Turn OFF.

5. Adjust Safety & Emergency Settings:

   • • Go to: Settings > Safety & Emergency

       • Turn OFF "Emergency Location Service".

       • Turn OFF "Earthquake alerts".

       • Turn OFF "Unknown tracker alerts". If the 'Unknown tracker alerts' option doesn't appear right away, try waiting a few minutes or rebooting the device.

         • Will be prompted to confirm when disabling. Select "Turn off"

6. Enable Developer Options:

   • • Go to: Settings > About phone

       • Tap on Build Number repeatedly (approximately 8 times) until you see a message confirming "You are now a developer!"

7. Adjust System (Language & Input) Settings:

   • • Go to: Settings > System > Language & Input

       • Turn OFF "Redirect vibration"

8. Adjust Developer Options: 

   • • Go to: Settings > System > Developer options

Important: To avoid accidentally enabling unwanted options on this page, navigate with precision. Registered touches from unintended contact can trigger these options. Be careful not to accidentally flip the main "Developer options" toggle at the top of the screen. If turned OFF, it will also disable the "USB debugging" option, which we need.

8. • • • Turn OFF "Automatic system updates".

       • Turn OFF "Tethering hardware acceleration".

       • Turn ON "USB debugging" (If "Developer options" was toggled OFF)

Proceed to the "DataWedge Configuration" section

DataWedge Configuration

1. Open the "DataWedge" application

2. Select the "three vertical dots" on the top righthand

3. Select "Settings"

4. Uncheck the "DataWedge enabled"

5. Exit the "DataWedge" application

Proceed to the "RX Logger Configuration" section

RX Logger Configuration

1. Open the "Rxlogger" application

2. Press the "Start" button

3. Select "Settings"

4. Select "RxLogger Settings" option

5. Add check mark to "Enable internal sdcard only" option

6. Go back to the previous page and select SAVE.

7. Allow the application to go through its transition processes. 

   1. • The text in the bottom-left corner of the application will briefly display "Transitioning" and then change to "Running". Exit the application once the status shows "Running".

Proceed to the "Performing a Soft Reset" section

Performing a Soft Reset

1. Press and Hold the Power Button: Locate the power button on the top-righthand corner of the device. Press and hold it until a menu appears on the screen.

2. Select Restart: From the menu options, tap "Restart."

3. Wait for Reboot: The device will power off and then back on automatically.

Proceed to the "Disney Rover 7 Configuration" section

Disney Rover 7 Configuration

Important: Perform a soft reset on the device before proceeding.

1. Launch the Rover 7 application

2. A prompt should appear asking to "Let app always run in background?" (or similar wording), tap Allow.

3. You will be automatically taken to the "Display over other apps" settings screen.

   1. • On this screen, scroll to find the Rover 7 application and tap on it.

      • Enable the toggle 

4. Tap the back arrow twice. A new screen should appear asking to "Allow Rover 7 access to manage all files."

   1. • Enable the toggle 

The Rover 7 application will restart. Once the application relaunches, staging is complete. Proceed to the "QA Email" section

QA Email

Send an email using the template below:

Subject: Disney DPI QA

Recipients: solutionsengineering@sstid.com

CC:  jason.skinner@sstid.com

Body: 

Hey Team,

Here are the Disney DPI REX Fulfillments that need a QA:

(Provide the list of fulfilled RMAs here)

From here, the QA team will begin their process.

In the meantime, please go back to the RMA Fulfillment SOP and continue the fulfillment process.

QA Steps

When booting the device, it will eventually auto launch the "Disney Rover 7". To exit this application, type in "4556" in the field named "Perner".

Check the following settings:

1. Device's firmware: As of 8/1/25, the approved firmware is 13-24-08.00-TG-U00-H27

2. Screen protector was installed

3. Exoskeleton was installed

4. The "JAM####" sticker is placed on backside of the device (picture is refenced in the "Asset Tag Application" section)

5. The "JAM####" sticker is also placed in the front of the device (picture is refenced in the "Asset Tag Application" section)

6. Device(s) were registered in ZeroTouch

7. The appropriate configuration was assigned to the device.

   • • For WDW sites, WDW - DPI Zebra TC53E Staging - PROD

     • For DLR sites, DLR - DPI Zebra TC53E Staging - PROD

8. The following applications were installed:

   • • Rover 7: WDW

     • Disney Diagnostics

     • Omnissa (AirWatch) Zebra MX Service

9. The following profiles were installed. Check Ominnisa:

   • • Android Default Settings

     • AndroidAgentSettings/V_21

     • SharedDeviceSettings

     • Android App Catalog Settings

     • Grant All App Permissions

     • WLAN-TWDC With SCEP SHA2 OS 13 

After checking the initial configuration, you'll need to verify that the following settings are correct.

10. Printing Settings (Settings > Connected devices > Connection preferences > Printing)

    • • Verify that Default Print Service is toggled OFF.

11. Notification Settings (Settings > Notifications)

    • • Verify Allow apps to show bubbles is OFF.

      • Verify Notification dot on app icon is OFF.

      • Verify Blink light is OFF.

      • Verify Enhanced notifications is OFF.

12. Sound & Vibration Settings (Settings > Sound & Vibration > Live Caption)

    • • Verify Use Live Caption is OFF.

      • Verify Live Caption in volume control is OFF.

13. Privacy Settings (Settings > Privacy)

    • • Verify Show passwords is OFF.

        • • IMPORTANT: If this setting is ON, the initial barcode scan failed. You must stop, rescan the "StageNow All Settings Configuration" barcode, and then re-verify all steps from the beginning.

      • Verify Show media on lock screen is OFF.

      • Verify App content is OFF.

      • Verify Show clipboard access is OFF.

      • Verify Usage & diagnostics is OFF.

14. Safety & Emergency Settings (Settings > Safety & Emergency)

    • • Verify Emergency Location Service is OFF.

      • Verify Earthquake alerts is OFF.

      • Verify Unknown tracker alerts is OFF. (Note: This may require a reboot or a few minutes to appear before it can be disabled).

15. Developer Options Enablement (Settings > About phone)

    • • Verify that Developer Options have been enabled by tapping the Build Number repeatedly. The "You are now a developer!" message should have appeared.

16. System Settings (Settings > System > Language & Input)

    • • Verify Redirect vibration is OFF.

17. Developer Options Settings (Settings > System > Developer options)

    • • CAUTION: Navigate this menu with precision to avoid accidental changes. Ensure the main "Developer options" toggle at the top of the screen remains ON.

      • Verify Automatic system updates is OFF.

      • Verify Tethering hardware acceleration is OFF.

      • Verify USB debugging is ON.

QA is complete. Give the device back to the Signature Service Team for shipping.

Tips

• When you get to the "Manual Configurations" Developer Options steps, you don't have to scroll forever to find a setting. Just use the search bar up top and type "Automatic" or "Tether" to jump right to it. You can also use the keyboard's mic icon—just tap it and say the word you're looking for.

Extra Resources

There're video walkthroughs. These are separated into three parts:

• ZeroTouch Process

• OS Staging Process

• RX Logger Application

Each video provides additional context for the steps outlined in this SOP. Reference as needed.