Disney DPI
Check-In Process

What to Expect: 

The DPI branch contains only TC53E model devices and can be received from the following locations:

Disney Facilities: WDW (Walt Disney World) and DLR (Disneyland and Resorts)

The delivery address for the Disney Facility locations often times come from the following:

WDW Site: 

200 Showbiz Blvd

Lake Buena Vista, FL

Contact: Jorge Alvarez/ Jose Mora

DLR Site:

700 West Ball Road

Anaheim, CA

Contact: Randy

UPS comes to the Strategic office at least once a day to do a drop-off of packages/pickup for shipments; usually be between 2-4pm. For package drop offs; Disney packages can be identified using the above addresses that will be present on the shipping labels. Whenever these packages are identified, place the packages on the REX cart. Pay close attention to the names on the cart's shelves. Each shelf will be tied to a customer (If the goal is to complete the check-in process, continue to the "Labels and Boxes" section. If not, the process ends here until the next business day).

Labels & Boxes

*** This process should be followed fully if the goal is to setup for the completion of the check-in process at a different time. If the goal is to complete the check-in process, only complete step 1 - 2 and skip to the "REX RMA Update" section. ***

1. Grab a Disney box.

2. Take the device out of the box.

   • • There should already be a sheet of paper wrapped around the device(s) or somewhere in the box. *** This is the RMA information that is tied to the device(s). Keep the documentation w/ the device(s) ***  

     • If no documentation was present when taking the device out of the box and the goal is to complete the check-in process, still skip to the "REX RMA Update" section.

     • If no documentation was present when taking the device out of the box and the goal is to not complete the check-in process, skip to the "No RMA Documentation Steps" section.

3. If not already done, use a rubber band and wrap the sheet of paper around the device. 

4. Place the wrapped device in the "Disney DPI Check-ins" bin.

This ends the prep work for completing Disney Check-ins at a later time. 

No RMA Documentation Steps

1. Open the Disney DPI - 2025 REX portal.

2. While inside the REX portal, select the "RMAs" option (when logging into the portal for the first time, the "Dashboard" section is selected by default.  

3. Use the magnifying glass on the top right hand corner to type or scan the serial number of the device.

   • • If there's only one entry, select the RMA (another UI will appear to the right side of the screen).  *** Take the time to double check that the RMA number references the serial number of the defective device. ***

     • If there's more than one entry, select the RMA that was recently created  (look at the "Date Created" column to determine what was recently created). Still double check that the RMA number references the serial number of the defective device.

     • If there're no entries, stop and contact your manager

4. Once confirmed, use a sticky note to the write the RMA number tied to the defective device. 

5. Put the sticky note on the defective device and place the defective device in the "Disney DPI Check-ins" bin.

There should only every be one open ticket tied to a serial at a time. If your search results show multiple open tickets tied to the defective serial number that was scanned/typed, contact your manager.

When it is feasible to complete the Check-in process, proceed to the "REX RMA Update" section.

The Check-In Bin

This bin is labeled "Disney DPI Check-ins". It should only have Disney DPI assets inside and should be dealt with daily. In the event that there's no time to work on the check-in bin, feel free to use the bin to hold devices until there's enough time (even if that bleeds into multiple days). While useful, it is not recommended to leave the check-in bin with too many devices. Make a plan to chip away at the total amount and/or ask for assistance if the total amount becomes overwhelming.    

REX RMA Update

1. Grab a device from the check-in bin or from a box (make sure if pulling from a box, the label from the box is nearby)

2. Open the Disney DPI - 2025 REX portal.

3. While inside the REX portal, select the "RMAs" option (when logging into the portal for the first time, the "Dashboard" section is selected by default.  

4. Use the magnifying glass on the top right hand corner to search the RMA number that is tied to the device or scan the serial number of the device (the RMA number can be found inside the documentation that is wrapped around the device or the RMA number will be displayed on a sticky note on the device).

5. Select the searched RMA (another UI will appear to the right side of the screen).  ***Take the time to double check that the RMA number references the serial number of the defective device or vise-versa. IF THERE'S NOT A MATCH, STOP AND CONTACT YOUR MANAGER ***

6. Note down the Location of the RMA entry. This value is located in a field named "Location" near the top of the RMA.

7. Select the "Repair" tab located in the UI.

8. Under the "Repair Status" field, select "RMA In Repair" using the "v" option or type "RMA In Repair" in the field.  *** This field usually has no value filled in by default. *** 

9. Select the green "Save" button when complete.

Proceed to the "REX Asset Update" section

REX Asset Update

1. Select the "Assets" option in the REX portal.

2. Use the magnifying glass on the top right hand corner to search for the asset (scan/type the defective serial number).

3. Select the searched asset (another UI will appear to the right side of the screen).

4. Edit the following fields:

   1. • Location ID = Select "Zebra-WDW" or "Zebra-DLR" using the "v" option *** If the "Location ID" field was previously "DPI-WDW", the Location ID will be "Zebra-WDW". If the "Location ID" field was previously "DPI-DLR", the Location ID will be "Zebra-DLR" ***

      • Status = Select "In Repair"

5. Select the green "Save" button when complete. 

6. Take the device and place it in a bin labeled "Disney DPI - Needs Repair"

The Check-in Process is Complete