TC53e - Staging Process

Work Order Roll Out Details

Once devices are received, begin scanning into the work order the serial number(s)

1. Access the appropriate work order

2. Scan in each ID in the Roll Out Details Tab

Install Accessories

• Protective Boot

• Strap

• Micro SDCards

NOTE: Office Depot requires Micro SDCards to be added to the TC53e. Newly ordered or retrieved from REX accessory inventory. Request 1 for each device. Files to be copied:

• Approved OS BSP: 13-15-17.00-TG-U04 (File Name: NE_FULL_UPDATE_13-15-17.00-TG-U04-STD-NEM-04.zip)

• Factory Reset Package (File Name: NE_FR_T_V3.zip)

Load Approved OS

1. Turn on unit and scan the StageNow barcode - A13-FullUpdate-13.15.17_U04

2. Device will connect to WiFi and begin OS Upgrade

3. Unit will restart 

4. Confirm in Settings > About Phone > Build number = 13-15-17.00-TG-U04-STD-NEM-04

5. Open StageNow and scan the MX13.1_FactoryReset barcode

6. Unit will restart

7. Power down device

Zero Touch Enrollment

1. Log into Zero Touch using the following login information below:

   • User name: zt.admin@sstid.com

   • Password: Mdm4Life@ 

2. Select Devices on the left side 

3. Select + Add device on top right corner

4. Enter customer name and select Office Depot - Supply Chain | 1298487371

5. Select Wi-Fi only

6. Copy paste or scan the serial(s) to register (separate each serial with a new line, space, colon, or comma)

7. Select Add > # device added will appear > select Done

8. You can now begin Device setup, OS load, and staging the device. 

Phase 1 Staging - SOTI Enrollment, Device Naming, and Set Device Lock Passcode

1. On Hi There! screen select Start and connect to WiFi - SST Guest Access

2. Accept prompts for Zero Touch Enrollment

   • This device belongs to your organization will appear > Select next

   • Getting ready for work setup... will appear for up to 30 seconds

   • Let's set up your work device will appear > Select Accept & continue

   • This device isn't private will appear > Select Next

   • Scroll up on Google Services > Select Accept

   • MobiControl will come up and begin enrollment > Select RETRY if needed

   • MobiControl will begin staging

   • Tap agent requested pending actions:

     1. Enable App permissions Manually if Missed- Navigate Android Settings > App & notifications > Advanced > Special app access 

     2. Give Modify System Settings permission > Select SOTI MobiControl > Switch toggle ON for Allow modifying system settings

     3. back twice

     4. Give Notification Access permission > Select SOTI MobiControl > switch toggle ON for Allow notification access >select Allow

     5. back twice

3. Login to OD SOTI MobiControl 

4. Navigate to the SST group and search Model = TC53e. New enrolled units will appear online 

5. Select each device and confirm:

   • Device Details Tab - OEM Version = 13-15-17.00-TG-U04

6. Select each device, send action Rename, name the first device {4 digit site #}-{USE CASE: VOICE / WHSE / MAINT}- 00###-AE, and select Rename. 

7. Name each device in incremental order {4 digit site #}-WHSE- 00001-AE, {4 digit site #}-WHSE- 00002-AE. etc

8. Search Device Name Starts With (4digit site number) 

9. Bulk select all STAGED units 

10. Drag and drop device(s) into site group

11. Send Action Reset Passcode 

12. Set as 4 digit Passcode (4 digit site #)

13. Confirm lock is set on each device

14. Confirm Configuration Tab - All Profiles status = Installed

    • Reprocess package install on Installed Partially profiles

    • Revoke and Install Profiles to reprocess not Installed profiles

15. Power down device set aside for QA 

LOCKDOWN ADMIN PASSWORD                                                                                        

QA

Follow the steps per device QA

1. Login into Office Depot SOTI and select SITE group > Perform search Device Model Starts With TC53e, 

2. Power on a unit > Confirm PIN lock - swipe and enter 4 digit site number

3. Confirm Check-In

4. Select Configurations and confirm all profiles are installed

5. Remote Control into device if remote > Send script to Enter Admin Mode

6. Navigate Android Settings > App & notifications > Advanced > Special app access 

   • Give Modify System Settings permission > Select SOTI MobiControl > confirm Allowed

   • Give Notification Access permission > Select SOTI MobiControl > confirm Allow

7. Navigate on device to Settings > Network and Internet > WiFi > Saved Networks > confirm 2 networks are saved: WIFI_SC_BSD and WIFI_SC_BSD$

   • If missing, navigate to Configurations in SOTI Device Details 

   • Revoke Profile: US-OD WIFI - AE Work Managed_WorkManaged

   • Check-In unit

   • Install Profile: US-OD WIFI - AE Work Managed_WorkManaged

   • Confirm Installed and check saved networks to confirm

8. Open DataWedge and confirm all 10 profiles ending in Korber are available

   • If missing, navigate to Configurations in SOTI Device Details 

   • Revoke Profile: A11 - Datawedge Configuration v4 - AE Work Managed

   • Check-In unit

   • Install Profile: A11 - Datawedge Configuration v4 - AE Work Managed

   • Confirm Installed and check Datawedge app profiles

9. Open Google PlayConfirm all apps are Installed

   • If not installed, select app and press Install

10. Send script to Enter User Mode and if applicable close Remote Control 

11. Power down unit.