Once devices are received, begin scanning into the work order the serial number(s)
Access the appropriate work order
Scan in each ID in the Roll Out Details Tab
Protective Boot
Strap
Micro SDCards
NOTE: Office Depot requires Micro SDCards to be added to the TC53e. Newly ordered or retrieved from REX accessory inventory. Request 1 for each device. Files to be copied:
Approved OS BSP: 13-15-17.00-TG-U04 (File Name: NE_FULL_UPDATE_13-15-17.00-TG-U04-STD-NEM-04.zip)
Factory Reset Package (File Name: NE_FR_T_V3.zip)
Turn on unit and scan the StageNow barcode - A13-FullUpdate-13.15.17_U04
Device will connect to WiFi and begin OS Upgrade
Unit will restart
Confirm in Settings > About Phone > Build number = 13-15-17.00-TG-U04-STD-NEM-04
Open StageNow and scan the MX13.1_FactoryReset barcode
Unit will restart
Power down device
Log into Zero Touch using the following login information below:
User name: zt.admin@sstid.com
Password: Mdm4Life@
Select Devices on the left side
Select + Add device on top right corner
Enter customer name and select Office Depot - Supply Chain | 1298487371
Select Wi-Fi only
Copy paste or scan the serial(s) to register (separate each serial with a new line, space, colon, or comma)
Select Add > # device added will appear > select Done
You can now begin Device setup, OS load, and staging the device.
On Hi There! screen select Start and connect to WiFi - SST Guest Access
Accept prompts for Zero Touch Enrollment
This device belongs to your organization will appear > Select next
Getting ready for work setup... will appear for up to 30 seconds
Let's set up your work device will appear > Select Accept & continue
This device isn't private will appear > Select Next
Scroll up on Google Services > Select Accept
MobiControl will come up and begin enrollment > Select RETRY if needed
MobiControl will begin staging
Tap agent requested pending actions:
Enable App permissions Manually if Missed- Navigate Android Settings > App & notifications > Advanced > Special app access
Give Modify System Settings permission > Select SOTI MobiControl > Switch toggle ON for Allow modifying system settings
back twice
Give Notification Access permission > Select SOTI MobiControl > switch toggle ON for Allow notification access >select Allow
back twice
Login to OD SOTI MobiControl
Navigate to the SST group and search Model = TC53e. New enrolled units will appear online
Select each device and confirm:
Device Details Tab - OEM Version = 13-15-17.00-TG-U04
Select each device, send action Rename, name the first device {4 digit site #}-{USE CASE: VOICE / WHSE / MAINT}- 00###-AE, and select Rename.
Name each device in incremental order {4 digit site #}-WHSE- 00001-AE, {4 digit site #}-WHSE- 00002-AE. etc
Search Device Name Starts With (4digit site number)
Bulk select all STAGED units
Drag and drop device(s) into site group
Send Action Reset Passcode
Set as 4 digit Passcode (4 digit site #)
Confirm lock is set on each device
Confirm Configuration Tab - All Profiles status = Installed
Reprocess package install on Installed Partially profiles
Revoke and Install Profiles to reprocess not Installed profiles
Power down device set aside for QA
LOCKDOWN ADMIN PASSWORD
Follow the steps per device QA
Login into Office Depot SOTI and select SITE group > Perform search Device Model Starts With TC53e,
Power on a unit > Confirm PIN lock - swipe and enter 4 digit site number
Confirm Check-In
Select Configurations and confirm all profiles are installed
Remote Control into device if remote > Send script to Enter Admin Mode
Navigate Android Settings > App & notifications > Advanced > Special app access
Give Modify System Settings permission > Select SOTI MobiControl > confirm Allowed
Give Notification Access permission > Select SOTI MobiControl > confirm Allow
Navigate on device to Settings > Network and Internet > WiFi > Saved Networks > confirm 2 networks are saved: WIFI_SC_BSD and WIFI_SC_BSD$
If missing, navigate to Configurations in SOTI Device Details
Revoke Profile: US-OD WIFI - AE Work Managed_WorkManaged
Check-In unit
Install Profile: US-OD WIFI - AE Work Managed_WorkManaged
Confirm Installed and check saved networks to confirm
Open DataWedge and confirm all 10 profiles ending in Korber are available
If missing, navigate to Configurations in SOTI Device Details
Revoke Profile: A11 - Datawedge Configuration v4 - AE Work Managed
Check-In unit
Install Profile: A11 - Datawedge Configuration v4 - AE Work Managed
Confirm Installed and check Datawedge app profiles
Open Google PlayConfirm all apps are Installed
If not installed, select app and press Install
Send script to Enter User Mode and if applicable close Remote Control
Power down unit.