Disney Merchandising - TC73

Device OS Upgrade Process

Upgrade unit to the latest Android 11 - 11.25.02-U00

1. On Hi There! screen, scan the ByPass GMS Setup Wizard barcode below.

2. Scan ConnectSSTStaging barcode below.

3. Once wireless connectivity has been established, scan the A11-FullUpdate-11.25.02.U00 barcode below.

Upgrade unit to Android 13.14.21-U03

4. If needed - On the Hi There! screen, scan the ByPass GMS Setup Wizard barcode. 

5. If needed - Scan the ConnectSSTStaging barcode.

6. Confirm wireless connectivity is established and then scan the A11-FullUpdate-13.14.21.U03 barcode.

Zero-Touch Enrollment Process

1. After finishing the Firmware Staging Process the device must be enrolled in the ZeroTouch Portal.

2. Access the ZT Admin Reseller Portal in Chrome Browser.

   • To open, navigate to https://enterprise.google.com/android/zero-touch/resellers/

   • Sign in using "zt.admin@sstid.com" account.  Select Next

   • Enter password: "mdm4life".  Select Next

   • Select Yes I’m in for Sync

3. A new Chrome Window will open. Select Zero-Touch Reseller bookmark 

4. Select Devices on the left

5. Select + Add device on the right

6. Under Quick Upload

   • Select Disney - Parks and Resorts for Add devices to

   • Select Wi-Fi only

   • Select zebra technologies as the Manufacturer

   • Select TC73 as the Model

   • Scan each serial number in the Serials numbers box

7. Select add and done.

8. Device is ready for REX Spare Pool

Device Staging Process

Pulling device from Spare Pool to use as replacement for RMA

1. Access the customer portal to assign configuration

   1. 1. • In Zero-Touch Portal, under the Search for devices box click the link to visit the old portal

2. Select Disney – Parks and Resorts in the top left dropdown

3. Select Devices

4. Enter serial numbers in search field

   1. 1. • Select Serial Number in Choose an identifier dropdown

         • Ensure devices are either WDW or DLR to select correct profile

           1. 1. • Options are WDW Global WMS TC73 – Prod or DLR Global WMS TC73 – Prod

5. Assign replacement serial in RMA in REX

AirWatch Enrollment Steps:

1. Turn on the unit that has been pre-registered in Zero Touch. Click Start on the “Hi There” screen.

2. Connect the unit to the open SST Guest Access network and the unit will check for updates once connected.

3. At the “Set up your device” screen, select ACCEPT & CONTINUE. The unit will begin setting up the work device.

4. When prompted with the “Google Services” selection screen, scroll to the bottom and press ACCEPT.

5. When prompted, Click GO TO SETTINGS to allow Hub access to manage all files. Enable Allow access to manage all files and click Back arrow.

   • NOTE: While allowing access to files, a "Send app for security check?" popup may appear multiple times throughout the process. If this occurs, select Don't send.

HUB Configuration Verification:

1. Navigate to Hub > This Device > Profiles and confirm that all profiles are visible:

• Android Default Settings

• AndroidAgentSettings/V_18

• DLR Global WMS - Passcode

• DLR Global WMS Launcher - TC73

• SharedDeviceSettings

• Android App Catalog Settings

• WLAN-TWDC With SCEP SHA2 OS 13

• DLR Global WMS - Restrictions

• DLR Global WMS Chrome Settings

2. Navigate to Hub > This Device > Products and confirm that all products have successfully completed:

• Zebra - Disable MAC Randomization

• EKB DW Config

• EKB Enable Default IME - Custom KB

• EKB - Enterprise Keyboard Install

3. Navigate to Hub > This Device > Managed Apps and confirm that all apps are visible:

• Launcher

• BY WMS

• Device Central

• Velocity

• Enterprise Keyboard

4. Navigate to Hub > This Device > Files and Actions and confirm that all files and actions are visible:

• Zebra - Disable MAC Randomization

• DW Config Auto Import

• EKB Set Default IME

• EMB Custom Layout - TC

• EMB Copy Custom Layout to Android Data - TC

Device PIN #: 001955

Device Admin Password: 4556